--- source: marlvel.ai type: app_intelligence_section content_version: "v2" section_slug: "sentiment" section_label: "User Sentiment" section_anchor: "#user-sentiment" app_name: "Fresha for business" bundle_id: "com.fresha.Business" parent_report: "https://marlvel.ai/api/llm/apps/beauty/fresha-for-business-1" canonical_url: "https://marlvel.ai/apps/fresha-for-business-1#user-sentiment" report_date: "2026-08-10" license: CC-BY-NC-4.0 citation: "Marlvel.ai - Fresha for business User Sentiment (section of intelligence report)" --- ## 🔴 User Sentiment (High Confidence: 60 of 99 reviews analyzed) {#user-sentiment} - **Overall Rating:** 4.59/5 - **Platform Split:** iOS 4.8/5 (3.7K ratings) | Android 4.5/5 (8.7K ratings) - **Overall Sentiment:** Frustrated - **Note:** The 4.59/5 store rating reflects cumulative history, while the Frustrated sentiment reflects recent user reviews analyzed by our AI pipeline. ### Top Praises - **The booking system provides a reliable way for salon owners to manage daily appointments and client records** - **Clients find the booking interface easy to navigate when scheduling their own appointments for services** ### Top Complaints (Impact Areas) - **Users report the new client fee system feels deceptive because it charges commissions on existing clients**