--- source: marlvel.ai type: app_intelligence_section content_version: "v2" section_slug: "sentiment" section_label: "User Sentiment" section_anchor: "#user-sentiment" app_name: "IPSY: Personalized Beauty" bundle_id: "com.ipsy.mobile.production" parent_report: "https://marlvel.ai/api/llm/apps/beauty/ipsy-personalized-beauty-1" canonical_url: "https://marlvel.ai/apps/ipsy-personalized-beauty-1#user-sentiment" report_date: "2026-08-14" license: CC-BY-NC-4.0 citation: "Marlvel.ai - IPSY: Personalized Beauty User Sentiment (section of intelligence report)" --- ## 🔴 User Sentiment (High Confidence: 50 of 50 reviews analyzed) {#user-sentiment} - **Overall Rating:** 4.75/5 - **Platform Split:** iOS 4.8/5 (224.5K ratings) | Android 4.7/5 (153.6K ratings) - **Overall Sentiment:** Frustrated - **Note:** The 4.75/5 store rating reflects cumulative history, while the Frustrated sentiment reflects recent user reviews analyzed by our AI pipeline. ### Top Praises - **Curated beauty product boxes provide a cost-effective way for subscribers to sample diverse skincare and makeup items** - **Detailed shipping history tracking within the application helps users monitor their incoming beauty box deliveries effectively** ### Top Complaints (Impact Areas) - **Users report deceptive billing practices where the service continues charging credit cards after account cancellation requests**