--- source: marlvel.ai type: app_intelligence_section content_version: "v2" section_slug: "sentiment" section_label: "User Sentiment" section_anchor: "#user-sentiment" app_name: "SALLY BEAUTY" bundle_id: "com.sallybeauty.shop" parent_report: "https://marlvel.ai/api/llm/apps/beauty/sally-beauty" canonical_url: "https://marlvel.ai/apps/sally-beauty#user-sentiment" report_date: "2026-08-08" license: CC-BY-NC-4.0 citation: "Marlvel.ai - SALLY BEAUTY User Sentiment (section of intelligence report)" --- ## 🔴 User Sentiment (High Confidence: 66 of 99 reviews analyzed) {#user-sentiment} - **Overall Rating:** 4.74/5 - **Platform Split:** iOS 4.8/5 (70.1K ratings) | Android 4.5/5 (19.3K ratings) - **Overall Sentiment:** Upset - **Note:** The 4.74/5 store rating reflects cumulative history, while the Upset sentiment reflects recent user reviews analyzed by our AI pipeline. ### Top Praises - **Wide product selection for hair care and beauty supplies keeps loyal customers returning to the store** - **Two-hour local delivery service provides a convenient shopping experience for customers needing supplies at home** ### Top Complaints (Impact Areas) - **Severe application lag and frequent freezing prevent users from completing basic tasks like browsing or checkout**