---
source: marlvel.ai
type: app_intelligence_section
content_version: "v2"
section_slug: "sentiment"
section_label: "User Sentiment"
section_anchor: "#user-sentiment"
app_name: "Audible: Audiobooks & Podcasts"
bundle_id: "com.audible.iphone"
parent_report: "https://marlvel.ai/api/llm/apps/books/audible-audiobooks-podcasts"
canonical_url: "https://marlvel.ai/apps/audible-audiobooks-podcasts#user-sentiment"
license: CC-BY-NC-4.0
citation: "Marlvel.ai — Audible: Audiobooks & Podcasts User Sentiment (section of intelligence report)"
---

## 🟡 User Sentiment (High Confidence: 120 of 2K reviews analyzed) {#user-sentiment}
- **Overall Rating:** 4.79/5
- **Platform Split:** iOS 4.9/5 (5.5M ratings) | Android 4.6/5 (1.7M ratings)
- **Overall Sentiment:** Mixed

### Top Praises
- **Audiobook narration quality and diverse content selection keep listeners engaged during daily tasks**
- **Seamless playback position tracking allows users to resume books across different sessions**

### Top Complaints (Impact Areas)
- **Frequent application crashes and freezing on iPad devices following the latest update**
- **Aggressive mobile data consumption occurring even when content is already downloaded**
- **Inaccessible customer support links and broken in-app chat functionality prevent issue resolution**

### Top Requests (What Users Want)
- **Customizable library organization features to help users manage large collections of titles**

<!-- /section:sentiment -->
<!-- section:swot -->