---
source: marlvel.ai
type: app_intelligence_section
content_version: "v2"
section_slug: "sentiment"
section_label: "User Sentiment"
section_anchor: "#user-sentiment"
app_name: "ThriftBooks: New & Used Books"
bundle_id: "com.thriftbooks.mobileapp"
parent_report: "https://marlvel.ai/api/llm/apps/books/com-thriftbooks-mobileapp"
canonical_url: "https://marlvel.ai/apps/com-thriftbooks-mobileapp#user-sentiment"
license: CC-BY-NC-4.0
citation: "Marlvel.ai — ThriftBooks: New & Used Books User Sentiment (section of intelligence report)"
---

## 🟡 User Sentiment (High Confidence: 6K reviews) {#user-sentiment}
- **Overall Rating:** 4.08/5
- **Platform Split:** iOS 3.8/5 (1.5K ratings) | Android 4.2/5 (4.6K ratings)
- **Overall Sentiment:** Mixed

### Top Praises
- **Product Selection and Pricing** | *Evidence:* "All the books I've ordered come in great condition and are cheaper then anywhere I look"

### Top Complaints (Impact Areas)
- **Buyback Program Frustrations** | *Evidence:* "The Buyback is a scam. my last box I sent they literally claimed over HALF were missing"
- **Customer Service and Technical Issues** | *Evidence:* "It charged me 3 times for $25 each... I was checking on my last order."

<!-- /section:sentiment -->
<!-- section:swot -->