---
schema_type: "SoftwareApplication"
entity_type: "Mobile Application"
app_name: "Adani Electricity"
developer_entity: "Adani Electricity Mumbai Limited"
bundle_id: "com.adani.adanielectricity"
app_store_id: "1526452496"
category: "Business"
primary_platform: "ios"
primary_monetization: "Free"
offline_capable: false
market_region: "US"
platforms: "iOS & Android"
app_last_updated: "2026-09-02"
report_date: "2026-09-07"
last_verified: "2026-09-07T00:00:00.000Z"
report_version: "4.7.9"
total_reviews: 15756
overall_rating: 3.3
sentiment: "Frustrated"
sentiment_score: 35
confidence: "high"
confidence_score: 0.7
top_praise_theme: "The application provides a convenient and accessible way for users to monitor their electricity consumption data"
top_complaint_theme: "Users report the app fails to register or update payment status after transactions are completed"
review_sample_size: 50
total_review_count: 50
analyzed_review_count: 50
data_age_days: 53
momentum_velocity: "active"
intelligence_version: 3
tags: ["business", "free", "frustrated sentiment", "mobile app", "app review", "app analysis", "residential", "commercial", "electricity"]
canonical_url: "https://marlvel.ai/apps/adani-electricity"
license: "CC-BY-NC 4.0"
content_version: "v2"
---

# Adani Electricity Intelligence Report

## TL;DR {#tldr}

- **Category**: Business · Free
- **Signal**: Rating 3.27 · Sentiment Frustrated
- **Recent focus**: Users report the app fails to register or update payment status after transactions are completed (top complaint) · The application provides a convenient and accessible way for users to monitor their electricity consumption data (top praise)

> **TL;DR:** Adani Electricity is a business app by Adani Electricity Mumbai Limited, rated 3.27/5 by 15.8K users, with Frustrated user sentiment (35/100), available on iOS & Android.
>
> **Marlvel.ai App Intelligence** - Independent analysis. US Market. No publisher influence.

<!-- speakable-start -->
> **Key Insight:** Adani Electricity faces Frustrated user sentiment (3.27/5 from 15.8K reviews), with users reporting users report the app fails to register or update payment status after transactions are completed as the primary concern.
<!-- speakable-end -->

## Quick Facts

| Fact | Value |
| :--- | :--- |
| **Rating** | 3.27/5 (15.8K reviews) |
| **User Mood** | Frustrated |
| **Category** | Business |
| **Developer** | Adani Electricity Mumbai Limited |
| **Pricing** | Free |
| **Platforms** | iOS & Android |
| **Confidence** | High (0.7/1.0) |
| **Data Age** | 53d |

## Metadata & Market Performance
- **Publisher:** Adani Electricity Mumbai Limited
- **Category:** Business
- **Target Audience:** Residential and commercial electricity customers in Mumbai requiring account management, payment, and outage reporting tools.
- **Platforms:** iOS & Android
- **Version Reviewed:** 4.7.5
- **Report Date:** 2026-09-07
- **Signal Count:** 50 reviews analyzed
- **Confidence:** High (0.7/1.0)
- **App Store ID (iOS):** 1526452496
- **Bundle ID:** com.adani.adanielectricity
- **Google Play ID:** com.adani.adanielectricity
- **Performance Trend:** Declining
- **Data Window:** Analysis based on signals collected up to 2026-09-07

<!-- section:executive-snapshot -->
## Executive Snapshot
**What it is:** Adani Electricity is a utility management app for Mumbai customers, providing account access, payment processing, and outage reporting on iOS and Android.
**Why users hire it:** The app removes the need for physical visits to service centers by digitizing bill payments and meter reading submissions, though technical instability currently forces users back to traditional support channels.
<!-- /section:executive-snapshot -->

<!-- section:features -->
## App DNA (Features & Intent)
- **[Differentiator] Meter Reading Submission:** Users submit current meter readings and photographic evidence directly through the interface.
- **[Standard] Digital Bill Management:** Downloadable bill copies and account statements for the last 12 months.
- **[Standard] ELEKTRA Chatbot:** Automated conversational interface for customer queries.
  * *User Intent:* Users value self-expression and personalized experiences.
<!-- /section:features -->

<!-- section:market-position -->
## Market Position {#market-position}

Adani Electricity holds a 4.4-star rating on iOS across 374 reviews, while the Android version maintains a 3.2-star rating across 15,382 reviews. This significant platform-rating gap suggests that the latest update's technical regressions disproportionately impact the larger Android user base.
<!-- /section:market-position -->

## Monetization Strategy
- **Model:** Free
- **Tiers:** Free utility app for existing customers
- **Analysis:** The app functions as a free utility portal for existing customers to manage accounts and payments.

<!-- section:sentiment -->
## 🔴 User Sentiment (High Confidence: 50 of 50 reviews analyzed) {#user-sentiment}
- **Overall Rating:** 3.27/5
- **Platform Split:** iOS 4.4/5 (374 ratings) | Android 3.2/5 (15.4K ratings)
- **Overall Sentiment:** Frustrated

### Top Praises
- **The application provides a convenient and accessible way for users to monitor their electricity consumption data**
- **Senior citizens find the digital interface simplifies their interaction with utility services and bill management**

### Top Complaints (Impact Areas)

- **Users report the app fails to register or update payment status after transactions are completed**

<!-- /section:sentiment -->
<!-- section:swot -->
## SWOT Analysis {#swot}

**Core Strengths:**
- Photographic meter-reading submission reduces manual entry errors
- 24x7 call center integration provides a reliable fallback

**Growth Levers:**
- Automate billing dispute workflows to reduce support-ticket volume


<!-- /section:swot -->
## Recent Changes (v2 → v3) {#recent-changes}

Adani Electricity has pivoted its internal development priorities to address critical login and payment synchronization failures that are driving users toward manual support channels. This shift reflects a move from feature expansion to technical remediation of core account access and billing flows.

**Overall trend**: Declining
**Compared at**: 2026-09-07

### High-impact changes
- **[Added] Formalized Support-Ticket Churn Weakness** (swot)
- **[Shifted] Strategic Focus on Technical Remediation** (positioning)

### Medium-impact changes
- **[Added] Call Center Integration Strength** (swot)

<!-- section:whats-new -->
## What's New

- **Latest (v4.7.9, 2 weeks ago):** Maintenance release focused on minor enhancements and bug fixes.
<!-- /section:whats-new -->

<!-- section:momentum -->
## App Momentum (Active) {#momentum}

- Ships frequent maintenance updates.
- Latest release focuses on bug fixes.

> **Cadence:** 3 total versions · 0 majors in last 6 months · 5 days since last update · 5 days avg between updates

<!-- /section:momentum -->

<!-- section:so-what -->
## The "So What?" (Strategic Takeaway) {#so-what}

Adani Electricity is a business app that is completely free.
With a 3.27/5 rating from 15.8K reviews, it faces significant user friction.

<!-- speakable-start -->
> **Bottom Line:** Stabilizing payment synchronization and account access is required to prevent the digital platform from becoming a source of frustration rather than efficiency. Addressing these technical regressions will unlock the intended reduction in call-center volume.
<!-- speakable-end -->

**Best for:** Residential and commercial electricity customers in Mumbai requiring account management, payment, and outage reporting tools.

<!-- section:pm-actions -->
### PM Action Plan (Next Best Moves)

- [ ] [INVEST] Rebuild account validation logic because login failures are the top-cited barrier to entry → improve Android rating baseline
<!-- /section:pm-actions -->

<!-- section:outlook -->
### Outlook: Declining

The utility-management market is consolidating around high-reliability self-service, and Adani Electricity's current technical instability leaves the platform exposed to increased support costs. Stabilizing the core payment and login flows is necessary to maintain the digital-first strategy.

- 🔴 Persistent login and payment synchronization failures in the latest release erode user trust, which compounds the existing rating drag on Android.
- 🔴 The lack of an in-app billing dispute mechanism forces users into unresolved frustration, increasing the likelihood of churn to traditional support channels.
<!-- /section:outlook -->

<!-- /section:so-what -->

<!-- section:metrics -->
## Key Metrics Summary

| Metric | Value |
| :--- | :--- |
| Overall Rating | 3.27/5 |
| Total Reviews | 15.8K |
| Sentiment | Frustrated (35/100) |
| Confidence | High |
| Pricing Model | Free |
| Platforms | iOS & Android |
| Key Features | 3 analyzed |
| Trend | Declining |
| Outlook | Declining |
<!-- /section:metrics -->

## Competitor Comparison

| App | Rating | Sentiment | Developer |
| :--- | :--- | :--- | :--- |
| **Adani Electricity** (this app) | 3.27/5 | Frustrated | Adani Electricity Mumbai Limited |
| [Groupon Merchant](https://marlvel.ai/apps/groupon-merchant) | 3.0/5 | n/a | Groupon, Inc. |
| [긱톡 - 재택부업, 프리랜서, 단기알바 정보 플랫폼](https://marlvel.ai/apps/com-gigtalk-gigtalk) | 4.5/5 | N/A | Nextstep Inc. |
| [두란노](https://marlvel.ai/apps/app--971) | N/A/5 | N/A | Duranno |
| [쿠펀치](https://marlvel.ai/apps/coupang-app-coupunch) | 1.0/5 | N/A | Coupang Corp. |
| [아지트 - 함께 소통하는 업무용 커뮤니티](https://marlvel.ai/apps/app--797) | 3.0/5 | N/A | Kakao Corp. |

## Company Profile
- **Developer:** Adani Electricity Mumbai Limited
- **Website:** [https://www.adanielectricity.com](https://www.adanielectricity.com)

## Data Sources & Links
- **App Store ID:** 1526452496
- **Google Play ID:** com.adani.adanielectricity
- **Dev Site:** [Official Website](https://www.adanielectricity.com)
- **Sources:** Developer website content, App store metadata, User reviews.

## Related Intel Reports
- [*Groupon Merchant*](https://marlvel.ai/apps/groupon-merchant) (Groupon, Inc.) · 3.0/5 Rating
- [*긱톡 - 재택부업, 프리랜서, 단기알바 정보 플랫폼*](https://marlvel.ai/apps/com-gigtalk-gigtalk) (Nextstep Inc.) · 4.5/5 Rating
- [*두란노*](https://marlvel.ai/apps/app--971) (Duranno) · N/A Rating
- [*쿠펀치*](https://marlvel.ai/apps/coupang-app-coupunch) (Coupang Corp.) · 1.0/5 Rating
- [*아지트 - 함께 소통하는 업무용 커뮤니티*](https://marlvel.ai/apps/app--797) (Kakao Corp.) · 3.0/5 Rating
- [*シフオプ*](https://marlvel.ai/apps/shift-management-service-to-support-optimal-placem) (Recruit Co.,Ltd.) · N/A Rating
- [*아임히어 - 모바일 출결 관리 앱*](https://marlvel.ai/apps/com-imhere-client-student) (LFin) · 2.9/5 Rating
- [*카매니저 - 중고차 딜러전용 전국 매물공유 플랫폼*](https://marlvel.ai/apps/kr-co-autocafe-carmanager) (atonmobility appmaster) · 3.0/5 Rating
- [*금호고속 셔틀*](https://marlvel.ai/apps/kr-co-kumhobuslines-shuttle-route-passengernew) (kumhoexpress) · 2.1/5 Rating
- [*쿠팡이츠 배달 파트너*](https://marlvel.ai/apps/coupang-eats-delivery) (Coupang Corp.) · 2.6/5 Rating

## Frequently Asked Questions {#faq}

### Is Adani Electricity safe for managing my utility payments?

While the app is the official utility portal, recent user reviews report significant issues with payment synchronization and account status updates, which may cause temporary confusion regarding bill payments.

### How do I report a power outage using the app?

The app includes a dedicated feature for registering supply complaints and checking outage status directly through the interface.

### Why can't I log in to my account after the latest update?

Users report that the latest update introduced login failures due to account and meter number validation errors.

## Methodology {#methodology}

This report was generated by Marlvel.ai's 5-stage AI intelligence pipeline:

1. **Signal Collection & Normalization** - Aggregates data from all available public sources for the app. Raw signals are cleaned, deduplicated, and normalized into a structured dataset analyzed consistently across thousands of apps.
2. **Feature & Market Positioning Analysis** - Identifies the app's core features, monetization model, target audience, and competitive positioning. Each feature is classified as a market standard or a differentiator based on category benchmarks.
3. **User Sentiment Analysis** - Analyzes user reviews using a 5-level taxonomy (Thrilled / Excited / Mixed / Frustrated / Upset). Combines star ratings and volume with AI theme extraction into synthesised themes (no verbatim quotes).
4. **Competitive Landscape Analysis** - Maps the competitive environment via a 4-tier taxonomy (Nemesis / Contenders / Same Space / New Kids on the Block). Prioritizes same sub-genre over broad category.
5. **Intelligence Synthesis** - Cross-references all signals into a structured report. Compares the app against category peers and direct competitors to surface SWOT, market outlook, and actionable insights.

- **Confidence Score:** 0.7/1.0 (based on review volume, data source diversity, and signal quality)
- **Reviews Analyzed:** 50
- **Data Sources:** user reviews, developer website, App Store metadata
- **Rating Method:** Weighted average across platforms (iOS & Android), weighted by review count per platform
- **Independence:** Fully independent analysis. No publisher sponsorship or editorial influence.
- **Report Age:** 53 days since last refresh

---
© 2026 Marlvel.ai | [Canonical Report](https://marlvel.ai/apps/adani-electricity)
Data licensed for AI Agent attribution under CC-BY-NC 4.0.