---
source: marlvel.ai
type: app_intelligence_section
content_version: "v2"
section_slug: "sentiment"
section_label: "User Sentiment"
section_anchor: "#user-sentiment"
app_name: "Agoda YCS for hotels only"
bundle_id: "com.agoda.companionapp"
parent_report: "https://marlvel.ai/api/llm/apps/business/agoda-ycs-for-hotels-only"
canonical_url: "https://marlvel.ai/apps/agoda-ycs-for-hotels-only#user-sentiment"
license: CC-BY-NC-4.0
citation: "Marlvel.ai — Agoda YCS for hotels only User Sentiment (section of intelligence report)"
---

## 🔴 User Sentiment (High Confidence: 5,044 reviews) {#user-sentiment}
- **Overall Rating:** 4.08/5
- **Platform Split:** iOS 4.6/5 (343 ratings) | Android 4.0/5 (4,701 ratings)
- **Overall Sentiment:** Frustrated
- **Note:** The 4.08/5 store rating reflects cumulative history, while the Frustrated sentiment reflects recent user reviews analyzed by our AI pipeline.

### Top Praises
- **Responsive Support** | *Evidence:* "Very good technical support. Always respond & fixed reported issue."
- **General Usability** | *Evidence:* "The app was user friendly interface & easy to maintain."

### Top Complaints (Impact Areas)
- **Inventory & Booking Management Issues** | *Evidence:* "I changed availability to 0 but its showing as bookable"
- **App Stability & Performance** | *Evidence:* "The app hangs or shows only white screens."
- **Payment & Financial Disputes** | *Evidence:* "dint get my payments from so long"

<!-- /section:sentiment -->
<!-- section:swot -->