---
title: "Avaya Call Management System Mobile Supervisor — App Overview"
url: https://marlvel.ai/apps/avaya-call-management-system-mobile-supervisor
category: Business
developer: Avaya, Inc.
platforms: ios
rating: 5.0 (1 ratings)
pricing: free
report_level: overview
generated: 2026-05-04
last_verified: "2026-05-04T14:25:54.047Z"
---

<!-- SECTION: Key Insight -->
> **Key Insight:** This app requires an existing Avaya CMS server (R17 R3 or later) with a valid user login and an externally signed certificate to function.

<!-- SECTION: Quick Facts -->
| Metric | Value |
|--------|-------|
| Category | Business |
| Rating | 5.0 ★ (1) |
| Pricing | free |
| Platforms | iOS |
| Latest Version (iOS) | 18.0.4 |
| Developer | Avaya, Inc. |

<!-- SECTION: Summary -->
## What is Avaya Call Management System Mobile Supervisor?

Avaya CMS Mobile Supervisor is an iPad-based client designed to untether call center supervisors from their desks. It provides real-time performance metrics and visual threshold alerts, enabling immediate oversight and intervention across contact center operations.

<!-- SECTION: Key Features -->
## Key Features

- **Real-time Performance Metrics**: Provides live statistics and performance data for both call center skills and individual agents.
- **Visual Threshold Alerts**: Offers customizable thresholds that provide visual indicators when call center metrics deviate from acceptable boundaries.
- **Drill-through Navigation**: Allows users to transition from a skill-based view to an agent-based view for deeper operational analysis.

<!-- SECTION: Target Audience -->
## Who is it for?

Call center supervisors who require mobile access to real-time agent and skill performance data.

<!-- SECTION: Links -->
## Links

- [App Store](https://apps.apple.com/us/app/avaya-call-management-system-mobile-supervisor/id882040220?uo=4)
- [Full Intelligence Report](https://marlvel.ai/apps/avaya-call-management-system-mobile-supervisor)

---
*This is an overview report. Sentiment analysis, competitive landscape, and SWOT analysis are available in the [full intelligence report](https://marlvel.ai/apps/avaya-call-management-system-mobile-supervisor).*
*Generated by [Marlvel.ai](https://marlvel.ai) — Independent app intelligence.*