---
source: marlvel.ai
type: app_intelligence_section
content_version: "v2"
section_slug: "sentiment"
section_label: "User Sentiment"
section_anchor: "#user-sentiment"
app_name: "Bigin by Zoho CRM"
bundle_id: "com.zoho.bigin"
parent_report: "https://marlvel.ai/api/llm/apps/business/bigin-by-zoho-crm"
canonical_url: "https://marlvel.ai/apps/bigin-by-zoho-crm#user-sentiment"
license: CC-BY-NC-4.0
citation: "Marlvel.ai — Bigin by Zoho CRM User Sentiment (section of intelligence report)"
---

## 🟢 User Sentiment (High Confidence: 99 of 99 reviews analyzed) {#user-sentiment}
- **Overall Rating:** 4.72/5
- **Platform Split:** iOS 4.7/5 (865 ratings) | Android 4.7/5 (2.4K ratings)
- **Overall Sentiment:** Thrilled

### Top Praises
- **Clean and intuitive interface design allows small business owners to manage sales pipelines without training**

### Top Complaints (Impact Areas)
- **Lack of native integration with Apple services creates friction for users within the Apple ecosystem**

### Top Requests (What Users Want)
- **Enhanced calendar and scheduling views within the mobile application to improve time management**

<!-- /section:sentiment -->
<!-- section:swot -->