---
source: marlvel.ai
type: app_intelligence_section
content_version: "v2"
section_slug: "sentiment"
section_label: "User Sentiment"
section_anchor: "#user-sentiment"
app_name: "FAX from iPhone: Send Doc App"
bundle_id: "biz.faxapp.app"
parent_report: "https://marlvel.ai/api/llm/apps/business/biz-faxapp-app"
canonical_url: "https://marlvel.ai/apps/biz-faxapp-app#user-sentiment"
license: CC-BY-NC-4.0
citation: "Marlvel.ai — FAX from iPhone: Send Doc App User Sentiment (section of intelligence report)"
---

## 🔴 User Sentiment (High Confidence: 426,044 reviews) {#user-sentiment}
- **Overall Rating:** 4.74/5
- **Platform Split:** iOS 4.8/5 (361,490 ratings) | Android 4.5/5 (64,554 ratings)
- **Overall Sentiment:** Frustrated
- **Note:** The 4.74/5 store rating reflects cumulative history, while the Frustrated sentiment reflects recent user reviews analyzed by our AI pipeline.

### Top Praises
- **Ease of Use** | *Evidence:* "very easy to use"

### Top Complaints (Impact Areas)
- **Deceptive Pricing/Not Free** | *Evidence:* "app is not free!!!"
- **Subscription/Billing Issues** | *Evidence:* "i have been trying to cancel this subscription despite canceling it in the google store. they keep charging me."

<!-- /section:sentiment -->
<!-- section:swot -->