---
source: marlvel.ai
type: app_intelligence_section
content_version: "v2"
section_slug: "sentiment"
section_label: "User Sentiment"
section_anchor: "#user-sentiment"
app_name: "SAP Concur"
bundle_id: "com.concur.concurmobile"
parent_report: "https://marlvel.ai/api/llm/apps/business/com-concur-concurmobile"
canonical_url: "https://marlvel.ai/apps/com-concur-concurmobile#user-sentiment"
license: CC-BY-NC-4.0
citation: "Marlvel.ai — SAP Concur User Sentiment (section of intelligence report)"
---

## 🔴 User Sentiment (High Confidence: 1,233,291 reviews) {#user-sentiment}
- **Overall Rating:** 4.75/5
- **Platform Split:** iOS 4.8/5 (1,113,010 ratings) | Android 4.6/5 (120,281 ratings)
- **Overall Sentiment:** Frustrated
- **Note:** The 4.75/5 store rating reflects cumulative history, while the Frustrated sentiment reflects recent user reviews analyzed by our AI pipeline.

### Top Praises
- **Ease of Use** | *Evidence:* "Use this app monthly and it’s a breeze."

### Top Complaints (Impact Areas)
- **App Stability and Crashes** | *Evidence:* "the app crashes when taking a photo."
- **AI and ExpenseIt Functionality** | *Evidence:* "AI has completely broken this app... Auto merging completely different transactions."

<!-- /section:sentiment -->
<!-- section:swot -->