---
source: marlvel.ai
type: app_intelligence_section
content_version: "v2"
section_slug: "sentiment"
section_label: "User Sentiment"
section_anchor: "#user-sentiment"
app_name: "Duo Mobile"
bundle_id: "com.duosecurity.DuoMobile"
parent_report: "https://marlvel.ai/api/llm/apps/business/com-duosecurity-duomobile"
canonical_url: "https://marlvel.ai/apps/com-duosecurity-duomobile#user-sentiment"
license: CC-BY-NC-4.0
citation: "Marlvel.ai — Duo Mobile User Sentiment (section of intelligence report)"
---

## 🔴 User Sentiment (High Confidence: 2.1M reviews) {#user-sentiment}
- **Overall Rating:** 4.85/5
- **Platform Split:** iOS 4.9/5 (2.1M ratings) | Android 4.3/5 (86.1K ratings)
- **Overall Sentiment:** Frustrated
- **Note:** The 4.85/5 store rating reflects cumulative history, while the Frustrated sentiment reflects recent user reviews analyzed by our AI pipeline.

### Top Praises
- **Simplicity and Ease of Use**

### Top Complaints (Impact Areas)
- **Update and Installation Failures**
- **Account Lockouts and Migration Issues**

<!-- /section:sentiment -->
<!-- section:swot -->