---
source: marlvel.ai
type: app_intelligence_section
content_version: "v2"
section_slug: "sentiment"
section_label: "User Sentiment"
section_anchor: "#user-sentiment"
app_name: "Guidebook"
bundle_id: "com.guidebook.guidebook"
parent_report: "https://marlvel.ai/api/llm/apps/business/com-guidebook-guidebook"
canonical_url: "https://marlvel.ai/apps/com-guidebook-guidebook#user-sentiment"
license: CC-BY-NC-4.0
citation: "Marlvel.ai — Guidebook User Sentiment (section of intelligence report)"
---

## 🔴 User Sentiment (High Confidence: 67 of 117 reviews analyzed) {#user-sentiment}
- **Overall Rating:** 4.18/5
- **Platform Split:** iOS 4.7/5 (3.7K ratings) | Android 3.7/5 (4.1K ratings)
- **Overall Sentiment:** Frustrated
- **Note:** The 4.18/5 store rating reflects cumulative history, while the Frustrated sentiment reflects recent user reviews analyzed by our AI pipeline.

### Top Praises
- **Intuitive navigation and detailed event information provide value for convention attendees**

### Top Complaints (Impact Areas)
- **Scheduling logic prevents adding overlapping events even when users explicitly confirm the action**
- **Forced auto-update loops and connection errors render the app unusable during live events**
- **Unreliable data persistence causes saved schedules to disappear after closing the application**

### Top Requests (What Users Want)
- **Offline access mode to view downloaded schedules without requiring an active internet connection**
- **Optional update settings to prevent blocking access during critical event hours**

<!-- /section:sentiment -->
<!-- section:swot -->