---
source: marlvel.ai
type: app_intelligence_section
content_version: "v2"
section_slug: "sentiment"
section_label: "User Sentiment"
section_anchor: "#user-sentiment"
app_name: "Microsoft Defender: Security"
bundle_id: "com.microsoft.scmx"
parent_report: "https://marlvel.ai/api/llm/apps/business/com-microsoft-scmx"
canonical_url: "https://marlvel.ai/apps/com-microsoft-scmx#user-sentiment"
license: CC-BY-NC-4.0
citation: "Marlvel.ai — Microsoft Defender: Security User Sentiment (section of intelligence report)"
---

## 🟡 User Sentiment (High Confidence: 92,635 reviews) {#user-sentiment}
- **Overall Rating:** 4.4/5
- **Platform Split:** iOS 4.7/5 (18,639 ratings) | Android 4.3/5 (73,996 ratings)
- **Overall Sentiment:** Mixed

### Top Praises
- **Effective Security** | *Evidence:* "keeps me clean and clear"
- **Ease of Use** | *Evidence:* "good easy to use"

### Top Complaints (Impact Areas)
- **Misleading Pricing/Subscription Model** | *Evidence:* "False advertisement! Microsoft Defender is listed as a free app. However... it immediately tries to force me into signing on to 365"
- **Technical Bugs and Performance** | *Evidence:* "The internet keeps dropping once VPN is turned on"