--- source: marlvel.ai type: app_intelligence_section content_version: "v2" section_slug: "sentiment" section_label: "User Sentiment" section_anchor: "#user-sentiment" app_name: "Shipt: Shopper and Driver" bundle_id: "com.shipt.shopper" parent_report: "https://marlvel.ai/api/llm/apps/business/com-shipt-shopper" canonical_url: "https://marlvel.ai/apps/com-shipt-shopper#user-sentiment" license: CC-BY-NC-4.0 citation: "Marlvel.ai — Shipt: Shopper and Driver User Sentiment (section of intelligence report)" --- ## 🔴 User Sentiment (High Confidence: 261,762 reviews) {#user-sentiment} - **Overall Rating:** 4.65/5 - **Platform Split:** iOS 4.7/5 (221,810 ratings) | Android 4.3/5 (39,952 ratings) - **Overall Sentiment:** Frustrated - **Note:** The 4.65/5 store rating reflects cumulative history, while the Frustrated sentiment reflects recent user reviews analyzed by our AI pipeline. ### Top Praises - **Ease of Use** | *Evidence:* "The app is easy to navigate and communicate with the customer." - **Income Opportunity** | *Evidence:* "I enjoy being able to shop for other people and make their lives a little bit easier." ### Top Complaints (Impact Areas) - **Unfair Pay and Low Earnings** | *Evidence:* "Worst and cheap offers that dont even cover expensive gas." - **Technical Glitches and Crashes** | *Evidence:* "App is way too glitchy lately, orders taking forever to load." - **Account Deactivation and Support** | *Evidence:* "shipt customer service sucks! They are rude and unforgiving. They deactivated my account"