--- source: marlvel.ai type: app_intelligence_section content_version: "v2" section_slug: "sentiment" section_label: "User Sentiment" section_anchor: "#user-sentiment" app_name: "UPS" bundle_id: "com.ups.m.iphone" parent_report: "https://marlvel.ai/api/llm/apps/business/com-ups-m-iphone" canonical_url: "https://marlvel.ai/apps/com-ups-m-iphone#user-sentiment" license: CC-BY-NC-4.0 citation: "Marlvel.ai — UPS User Sentiment (section of intelligence report)" --- ## 🔴 User Sentiment (High Confidence: 100 of 203 reviews analyzed) {#user-sentiment} - **Overall Rating:** 4.57/5 - **Platform Split:** iOS 4.6/5 (891.1K ratings) | Android 4.5/5 (260.4K ratings) - **Overall Sentiment:** Upset - **Note:** The 4.57/5 store rating reflects cumulative history, while the Upset sentiment reflects recent user reviews analyzed by our AI pipeline. ### Top Praises - **Tracking accuracy for incoming shipments provides reliable visibility for the majority of daily users** - **Professional driver conduct and consistent delivery performance foster positive sentiment among long-term customers** ### Top Complaints (Impact Areas) - **Post-update technical failures including login loops and authentication errors prevent basic account access** - **Inaccurate delivery status notifications and ignored instructions erode trust in the logistics process** ### Top Requests (What Users Want) - **Improved flexibility for delivery instructions including custom text fields for specific driver guidance**