---
source: marlvel.ai
type: app_intelligence_section
content_version: "v2"
section_slug: "sentiment"
section_label: "User Sentiment"
section_anchor: "#user-sentiment"
app_name: "Upwork"
bundle_id: "com.upwork.ios.apps.bolt"
parent_report: "https://marlvel.ai/api/llm/apps/business/com-upwork-ios-apps-bolt"
canonical_url: "https://marlvel.ai/apps/com-upwork-ios-apps-bolt#user-sentiment"
license: CC-BY-NC-4.0
citation: "Marlvel.ai — Upwork User Sentiment (section of intelligence report)"
---

## 🟡 User Sentiment (High Confidence: 283,990 reviews) {#user-sentiment}
- **Overall Rating:** 3.99/5
- **Platform Split:** iOS 4.6/5 (65,352 ratings) | Android 3.8/5 (218,638 ratings)
- **Overall Sentiment:** Mixed

### Top Praises
- **Ease of Use and Interface** | *Evidence:* "The app is clean, well-organized, and easy to navigate"
- **Utility for Freelancing** | *Evidence:* "It's very useful"

### Top Complaints (Impact Areas)
- **High Cost of Connects/Bidding** | *Evidence:* "demands a lot of connection to bid, which to be honest is really very costly"
- **Technical Issues and Account Management** | *Evidence:* "Upwork permanently suspended my account FOR NO REASONS"

<!-- /section:sentiment -->
<!-- section:swot -->