---
title: "CSMT - Certified Service — App Overview"
url: https://marlvel.ai/intel-report/business/csmt-certified-service
category: Business
developer: General Motors Company
platforms: ios, android
rating: 4.6 (449 ratings)
pricing: free
report_level: overview
generated: 2026-04-18
last_verified: "2026-04-18T21:47:03.421Z"
---

<!-- SECTION: Key Insight -->
> **Key Insight:** While the app centralizes critical service documentation and authorization tasks, recent user feedback highlights significant stability and authentication issues following recent updates.

<!-- SECTION: Quick Facts -->
| Metric | Value |
|--------|-------|
| Category | Business |
| Rating | 4.6 ★ (449) |
| Pricing | free |
| Platforms | iOS, Android |
| Latest Version (iOS) | 3.14.1 |
| Latest Version (Android) | 3.14.1 |
| Developer | General Motors Company |

<!-- SECTION: Summary -->
## What is CSMT - Certified Service?

Certified Service Mobile Toolbox (CSMT) is a mobile utility developed by General Motors for dealer service personnel to streamline vehicle maintenance workflows. The app enables technicians to manage warranty authorizations, document repairs with multimedia, and access vehicle recall data directly from the service bay.

<!-- SECTION: Key Features -->
## Key Features

- **Pre-authorization (PRA)**: Allows users to request and manage pre-authorization for specific warrantable vehicle repairs.
- **Part Return Process (PPR)**: Facilitates the part return process by allowing users to upload photos to improve documentation efficiency.
- **Field Product Reports (FPR)**: Provides a mechanism for submitting detailed technical reports regarding vehicle issues.
- **Recall Lookup**: Enables technicians to search for and view active vehicle recall information.

<!-- SECTION: Target Audience -->
## Who is it for?

General Motors dealership service technicians and automotive repair personnel.

<!-- SECTION: Links -->
## Links

- [App Store](https://apps.apple.com/us/app/csmt-certified-service/id665252466?uo=4)
- [Google Play](https://play.google.com/store/apps/details?id=com.gm.fpr&hl=en&gl=us)
- [Full Intelligence Report](https://marlvel.ai/intel-report/business/csmt-certified-service)

---
*This is an overview report. Sentiment analysis, competitive landscape, and SWOT analysis are available in the [full intelligence report](https://marlvel.ai/intel-report/business/csmt-certified-service).*
*Generated by [Marlvel.ai](https://marlvel.ai) — Independent app intelligence.*