---
source: marlvel.ai
type: app_intelligence_section
content_version: "v2"
section_slug: "sentiment"
section_label: "User Sentiment"
section_anchor: "#user-sentiment"
app_name: "Entrust Identity"
bundle_id: "com.entrust.IdentityGuardSoftToken"
parent_report: "https://marlvel.ai/api/llm/apps/business/entrust-identity"
canonical_url: "https://marlvel.ai/apps/entrust-identity#user-sentiment"
license: CC-BY-NC-4.0
citation: "Marlvel.ai — Entrust Identity User Sentiment (section of intelligence report)"
---

## 🔴 User Sentiment (High Confidence: 71 of 174 reviews analyzed) {#user-sentiment}
- **Overall Rating:** 3.86/5
- **Platform Split:** iOS 2.4/5 (243 ratings) | Android 3.9/5 (7.6K ratings)
- **Overall Sentiment:** Frustrated

### Top Praises
- **Reliable identity verification functionality provides secure access for office and banking services**

### Top Complaints (Impact Areas)
- **Post-update UI regressions prevent users from interacting with essential login and consent screens**
- **Authentication token refresh failures force users to manually restart the application repeatedly**

### Top Requests (What Users Want)
- **Apple Watch integration requested to allow for faster authentication without reaching for a phone**

<!-- /section:sentiment -->
<!-- section:swot -->