--- source: marlvel.ai type: app_intelligence_section content_version: "v2" section_slug: "sentiment" section_label: "User Sentiment" section_anchor: "#user-sentiment" app_name: "FAX App: Send Faxes from Phone" bundle_id: "biz.faxapp.app" parent_report: "https://marlvel.ai/api/llm/apps/business/fax-app-send-faxes-from-phone" canonical_url: "https://marlvel.ai/apps/fax-app-send-faxes-from-phone#user-sentiment" report_date: "2026-08-11" license: CC-BY-NC-4.0 citation: "Marlvel.ai - FAX App: Send Faxes from Phone User Sentiment (section of intelligence report)" --- ## 🔴 User Sentiment (High Confidence: 99 of 99 reviews analyzed) {#user-sentiment} - **Overall Rating:** 4.75/5 - **Platform Split:** iOS 4.8/5 (373.2K ratings) | Android 4.5/5 (69.7K ratings) - **Overall Sentiment:** Frustrated - **Note:** The 4.75/5 store rating reflects cumulative history, while the Frustrated sentiment reflects recent user reviews analyzed by our AI pipeline. ### Top Praises - **The core faxing functionality provides a reliable and convenient alternative to visiting physical office locations** - **Document scanning and automated image processing features save time for users handling medical or business forms** ### Top Complaints (Impact Areas) - **Users report deceptive marketing practices regarding free access, as the app requires a subscription to send documents**