---
title: "Freshchat — App Overview"
url: https://marlvel.ai/intel-report/business/freshchat
category: Business
developer: FRESHWORKS TECHNOLOGIES PRIVATE LIMITED
platforms: ios, android
rating: 3.9 (1.5K ratings)
pricing: free
report_level: overview
generated: 2026-04-24
last_verified: "2026-04-24T07:19:42.175Z"
---

<!-- SECTION: Key Insight -->
> **Key Insight:** Freshchat is a mobile-first tool that bridges the gap between desktop support systems and on-the-go team responsiveness.

<!-- SECTION: Quick Facts -->
| Metric | Value |
|--------|-------|
| Category | Business |
| Rating | 3.9 ★ (1.5K) |
| Pricing | free |
| Platforms | iOS, Android |
| Latest Version (iOS) | 8.3.5 |
| Latest Version (Android) | 8.2.7 |
| Developer | FRESHWORKS TECHNOLOGIES PRIVATE LIMITED |

<!-- SECTION: Summary -->
## What is Freshchat?

Freshchat is a mobile messaging platform designed for sales and customer engagement teams to manage real-time communication with website visitors and users. It provides a consumer-grade messaging experience that enables teams to maintain conversation continuity and access user data while away from their desks.

<!-- SECTION: Key Features -->
## Key Features

- **Conversation Management**: Allows users to view, reply to, assign, and manage customer conversations from any location.
- **Visitor Profiles**: Provides access to contact information, event timelines, and usage history to facilitate personalized interactions.
- **Push Notifications**: Ensures agents stay updated on new messages and user replies in real-time.
- **FAQ Integration**: Enables agents to share FAQ articles directly within the chat to improve response times and productivity.

<!-- SECTION: Target Audience -->
## Who is it for?

Sales and customer support professionals who need to manage client communications and engagement on the go.

<!-- SECTION: Links -->
## Links

- [App Store](https://apps.apple.com/us/app/freshchat/id1273666080?uo=4)
- [Google Play](https://play.google.com/store/apps/details?id=com.freshchat.agent.android&hl=en&gl=us)
- [Full Intelligence Report](https://marlvel.ai/intel-report/business/freshchat)

---
*This is an overview report. Sentiment analysis, competitive landscape, and SWOT analysis are available in the [full intelligence report](https://marlvel.ai/intel-report/business/freshchat).*
*Generated by [Marlvel.ai](https://marlvel.ai) — Independent app intelligence.*