---
title: "Freshdesk — App Overview"
url: https://marlvel.ai/intel-report/business/freshdesk
category: Business
developer: FRESHWORKS TECHNOLOGIES PRIVATE LIMITED
platforms: ios, android
rating: 4.3 (8.9K ratings)
pricing: free
report_level: overview
generated: 2026-04-16
last_verified: "2026-04-16T21:10:56.098Z"
---

<!-- SECTION: Key Insight -->
> **Key Insight:** While the app offers essential mobile ticket management, recent user feedback highlights significant stability issues and feature parity gaps compared to the web version.

<!-- SECTION: Quick Facts -->
| Metric | Value |
|--------|-------|
| Category | Business |
| Rating | 4.3 ★ (8.9K) |
| Pricing | free |
| Platforms | iOS, Android |
| Latest Version (iOS) | 10.0.16 |
| Latest Version (Android) | 10.0.8 |
| Developer | FRESHWORKS TECHNOLOGIES PRIVATE LIMITED |

<!-- SECTION: Summary -->
## What is Freshdesk?

Freshdesk is a mobile helpdesk solution designed for support teams to manage multi-channel customer queries, including email, phone, and social media. It enables agents to prioritize, assign, and resolve tickets while on the go using mobile-specific tools like scenario automations and time tracking. The app aims to provide a portable extension of the web-based Freshdesk platform for real-time ticket management.

<!-- SECTION: Key Features -->
## Key Features

- **Multi-channel Ticket Management**: Consolidates customer queries from email, phone, chat, and social media into a single mobile interface.
- **Ticket Workflow Controls**: Allows agents to set priorities, assign tickets, change statuses, and delete spam directly from the app.
- **Scenario Automations**: Enables users to execute routine ticket actions quickly using one-click automation triggers.
- **Time Tracking**: Provides functionality to log time spent on individual support tickets.

<!-- SECTION: Target Audience -->
## Who is it for?

Customer support agents and helpdesk managers who require mobile access to manage and resolve customer inquiries.

<!-- SECTION: Links -->
## Links

- [App Store](https://apps.apple.com/us/app/freshdesk/id849713306?uo=4)
- [Google Play](https://play.google.com/store/apps/details?id=com.freshdesk.helpdesk&hl=en&gl=us)
- [Full Intelligence Report](https://marlvel.ai/intel-report/business/freshdesk)

---
*This is an overview report. Sentiment analysis, competitive landscape, and SWOT analysis are available in the [full intelligence report](https://marlvel.ai/intel-report/business/freshdesk).*
*Generated by [Marlvel.ai](https://marlvel.ai) — Independent app intelligence.*