---
title: "Freshservice — App Overview"
url: https://marlvel.ai/intel-report/business/freshservice
category: Business
developer: FRESHWORKS TECHNOLOGIES PRIVATE LIMITED
platforms: ios, android
rating: 4.3 (4.5K ratings)
pricing: free
report_level: overview
generated: 2026-04-16
last_verified: "2026-04-16T23:34:33.842Z"
---

<!-- SECTION: Key Insight -->
> **Key Insight:** While the app offers a comprehensive suite of mobile ITSM features, recent user feedback highlights significant stability issues and technical bugs that impact core functionality.

<!-- SECTION: Quick Facts -->
| Metric | Value |
|--------|-------|
| Category | Business |
| Rating | 4.3 ★ (4.5K) |
| Pricing | free |
| Platforms | iOS, Android |
| Latest Version (iOS) | 9.8.1 |
| Latest Version (Android) | 8.8.1 |
| Developer | FRESHWORKS TECHNOLOGIES PRIVATE LIMITED |

<!-- SECTION: Summary -->
## What is Freshservice?

Freshservice is an ITIL-aligned IT Service Management (ITSM) solution designed to provide mobile access to core service desk operations. It enables IT agents to manage incidents, assets, and service catalogs directly from their mobile devices.

<!-- SECTION: Key Features -->
## Key Features

- **Incident Management**: Allows agents to create, respond to, assign, and prioritize tickets while on the go.
- **Push Notifications**: Provides real-time alerts to help agents stay updated on ticket status and urgent tasks.
- **Ticket Customization**: Supports 9+ default views and unlimited custom views to help agents organize and prioritize their workload.
- **Agent Collaboration Tools**: Includes functionality for canned responses, file attachments, and private notes visible only to other agents.

<!-- SECTION: Target Audience -->
## Who is it for?

IT support agents and service desk professionals who require mobile access to ticket management and administrative tasks.

<!-- SECTION: Links -->
## Links

- [App Store](https://apps.apple.com/us/app/freshservice/id891265220?uo=4)
- [Google Play](https://play.google.com/store/apps/details?id=com.freshservice.helpdesk&hl=en&gl=us)
- [Full Intelligence Report](https://marlvel.ai/intel-report/business/freshservice)

---
*This is an overview report. Sentiment analysis, competitive landscape, and SWOT analysis are available in the [full intelligence report](https://marlvel.ai/intel-report/business/freshservice).*
*Generated by [Marlvel.ai](https://marlvel.ai) — Independent app intelligence.*