---
title: "Freshservice for Intune — App Overview"
url: https://marlvel.ai/intel-report/business/freshservice-for-intune
category: Business
developer: FRESHWORKS TECHNOLOGIES PRIVATE LIMITED
platforms: ios, android
rating: 3.4 (5 ratings)
pricing: free
report_level: overview
generated: 2026-04-30
last_verified: "2026-04-30T09:15:26.987Z"
---

<!-- SECTION: Key Insight -->
> **Key Insight:** This app serves as a mobile extension for Freshservice users, focusing on ticket lifecycle management and ITIL process execution within a secure Intune-managed environment.

<!-- SECTION: Quick Facts -->
| Metric | Value |
|--------|-------|
| Category | Business |
| Rating | 3.4 ★ (5) |
| Pricing | free |
| Platforms | iOS, Android |
| Latest Version (iOS) | 9.8.1 |
| Latest Version (Android) | 8.8.1 |
| Developer | FRESHWORKS TECHNOLOGIES PRIVATE LIMITED |

<!-- SECTION: Summary -->
## What is Freshservice for Intune?

Freshservice for Intune is an IT service management companion app designed to integrate with Microsoft Intune for mobile endpoint and ITIL-based service management. It enables IT teams to manage incident, asset, and user workflows directly from their mobile devices.

<!-- SECTION: Key Features -->
## Key Features

- **Ticket Management**: Allows users to create, assign, respond to, merge, and close tickets, as well as execute scenario automations on the go.
- **Real-time Push Notifications**: Provides instant alerts to ensure agents remain informed about critical updates and pending tasks.
- **Customizable Ticket Views**: Supports prioritization through 9 default views and unlimited custom views for tailored ticket management.
- **Microsoft Intune Integration**: Ensures secure endpoint management by integrating directly with the Microsoft Intune ecosystem.

<!-- SECTION: Target Audience -->
## Who is it for?

IT professionals and service desk agents managing enterprise environments via Microsoft Intune.

<!-- SECTION: Links -->
## Links

- [App Store](https://apps.apple.com/us/app/freshservice-for-intune/id6475669802?uo=4)
- [Google Play](https://play.google.com/store/apps/details?id=com.freshservice.helpdesk.intune&hl=en&gl=us)
- [Full Intelligence Report](https://marlvel.ai/intel-report/business/freshservice-for-intune)

---
*This is an overview report. Sentiment analysis, competitive landscape, and SWOT analysis are available in the [full intelligence report](https://marlvel.ai/intel-report/business/freshservice-for-intune).*
*Generated by [Marlvel.ai](https://marlvel.ai) — Independent app intelligence.*