---
source: marlvel.ai
type: app_intelligence_section
content_version: "v2"
section_slug: "sentiment"
section_label: "User Sentiment"
section_anchor: "#user-sentiment"
app_name: "HotelRunner"
bundle_id: "com.io.hotelrunner"
parent_report: "https://marlvel.ai/api/llm/apps/business/hotelrunner"
canonical_url: "https://marlvel.ai/apps/hotelrunner#user-sentiment"
license: CC-BY-NC-4.0
citation: "Marlvel.ai — HotelRunner User Sentiment (section of intelligence report)"
---

## 🔴 User Sentiment (Low Confidence: 35 of 35 reviews analyzed) {#user-sentiment}
- **Overall Rating:** 1.83/5
- **Platform Split:** iOS 2.8/5 (4 ratings) | Android 1.8/5 (109 ratings)
- **Overall Sentiment:** Frustrated

### Top Praises
- **Mobile accessibility for channel management tasks allows users to monitor business performance while traveling**

### Top Complaints (Impact Areas)
- **Persistent application loading failures and black screens prevent access to critical hotel management tools**

### Top Requests (What Users Want)
- **Full feature parity with desktop tools to enable comprehensive reservation and calendar management**

<!-- /section:sentiment -->
<!-- section:swot -->