---
source: marlvel.ai
type: app_intelligence_section
content_version: "v2"
section_slug: "sentiment"
section_label: "User Sentiment"
section_anchor: "#user-sentiment"
app_name: "HS Team App"
bundle_id: "com.hotschedules.cfa"
parent_report: "https://marlvel.ai/api/llm/apps/business/hs-team-app"
canonical_url: "https://marlvel.ai/apps/hs-team-app#user-sentiment"
license: CC-BY-NC-4.0
citation: "Marlvel.ai — HS Team App User Sentiment (section of intelligence report)"
---

## 🔴 User Sentiment (High Confidence: 16,897 reviews) {#user-sentiment}
- **Overall Rating:** 4.18/5
- **Platform Split:** iOS 4.4/5 (9,074 ratings) | Android 3.9/5 (7,823 ratings)
- **Overall Sentiment:** Frustrated
- **Note:** The 4.18/5 store rating reflects cumulative history, while the Frustrated sentiment reflects recent user reviews analyzed by our AI pipeline.

### Top Praises
- **Simple Layout** | *Evidence:* "The layout is very nice and simple, which makes it extremely easy to see who I’m working with"
- **Calendar Integration** | *Evidence:* "I connected my calendar app with it so it’s super convenient"

### Top Complaints (Impact Areas)
- **App Stability and Loading Issues** | *Evidence:* "it never opens, it stays loading, have to uninstall and reinstall all the time"
- **Poor UI/UX Updates** | *Evidence:* "The new layout is awful... It is time consuming. It isn't as easy to navigate."
- **Account/Login Errors** | *Evidence:* "keeps saying username is not unique... Idk why y’all gotta make everything so complicated"