--- title: "IBM Control Desk — App Overview" url: https://marlvel.ai/apps/ibm-control-desk category: Business developer: IBM platforms: ios, android rating: 4.6 (35 ratings) pricing: free report_level: overview generated: 2026-05-05 last_verified: "2026-05-05T21:38:58.119Z" --- > **Key Insight:** This app serves as a mobile companion for IBM Control Desk users to manage tickets and service requests remotely. | Metric | Value | |--------|-------| | Category | Business | | Rating | 4.6 ★ (35) | | Pricing | free | | Platforms | iOS, Android | | Latest Version (iOS) | 2.0.5 | | Latest Version (Android) | 2.0.6 | | Developer | IBM | ## What is IBM Control Desk? IBM Control Desk is a mobile extension of the IBM Control Desk platform designed to facilitate remote IT service management. It enables agents and managers to maintain ticket workflows and allows business users to access self-service support capabilities while away from their workstations. ## Key Features - **Ticket Management**: Allows agents to view, edit, comment on, and update the status or ownership of tickets. - **Approval Workflow**: Enables managers to review, approve, or reject service requests directly from the mobile interface. - **Self-Service Portal**: Provides business users the ability to search for solutions, create new service requests, and monitor existing request statuses. ## Who is it for? Service desk agents, field technicians, managers, and business users utilizing IBM Control Desk version 7.6.0.4 or higher. ## Links - [App Store](https://apps.apple.com/us/app/ibm-control-desk/id1387514119?uo=4) - [Google Play](https://play.google.com/store/apps/details?id=com.ibm.hybridcloud.controldesk&hl=en&gl=us) - [Full Intelligence Report](https://marlvel.ai/apps/ibm-control-desk) --- *This is an overview report. Sentiment analysis, competitive landscape, and SWOT analysis are available in the [full intelligence report](https://marlvel.ai/apps/ibm-control-desk).* *Generated by [Marlvel.ai](https://marlvel.ai) — Independent app intelligence.*