---
source: marlvel.ai
type: app_intelligence_section
content_version: "v2"
section_slug: "sentiment"
section_label: "User Sentiment"
section_anchor: "#user-sentiment"
app_name: "ID Scanner •"
bundle_id: "com.adappt.Scanner"
parent_report: "https://marlvel.ai/api/llm/apps/business/id-scanner"
canonical_url: "https://marlvel.ai/apps/id-scanner#user-sentiment"
license: CC-BY-NC-4.0
citation: "Marlvel.ai — ID Scanner • User Sentiment (section of intelligence report)"
---

## 🔴 User Sentiment (High Confidence: 788 reviews) {#user-sentiment}
- **Overall Rating:** 4.34/5
- **Platform Split:** iOS 4.3/5 (788 ratings)
- **Overall Sentiment:** Upset
- **Note:** The 4.34/5 store rating reflects cumulative history, while the Upset sentiment reflects recent user reviews analyzed by our AI pipeline.

### Top Praises
- **Functional Utility** | *Evidence:* "Love this app it works as it should"
- **Log Feature** | *Evidence:* "Really like the log feature to know if you have scanned them before"

### Top Complaints (Impact Areas)
- **Inaccurate Scanning Results** | *Evidence:* "Scanned my valid drivers license and it could not scan it and stated that it’s a possible fake"
- **Billing and Subscription Issues** | *Evidence:* "Tried to upgrade for $19.99 but charged me $29.99"

<!-- /section:sentiment -->
<!-- section:swot -->