---
source: marlvel.ai
type: app_intelligence_section
content_version: "v2"
section_slug: "sentiment"
section_label: "User Sentiment"
section_anchor: "#user-sentiment"
app_name: "Informed Delivery® Mobile"
bundle_id: "com.usps.id45833"
parent_report: "https://marlvel.ai/api/llm/apps/business/informed-delivery-mobile"
canonical_url: "https://marlvel.ai/apps/informed-delivery-mobile#user-sentiment"
report_date: "2026-08-08"
license: CC-BY-NC-4.0
citation: "Marlvel.ai - Informed Delivery® Mobile User Sentiment (section of intelligence report)"
---

## 🔴 User Sentiment (High Confidence: 66 of 99 reviews analyzed) {#user-sentiment}
- **Overall Rating:** 3.68/5
- **Platform Split:** iOS 3.2/5 (355 ratings) | Android 3.9/5 (893 ratings)
- **Overall Sentiment:** Frustrated

### Top Praises
- **Informed delivery features provide helpful previews of incoming mail and packages before they arrive**
- **The interface design improvements in the latest update make navigation easier for daily users**

### Top Complaints (Impact Areas)

- **Persistent login failures and repetitive multi-factor authentication cycles prevent users from accessing their accounts**

<!-- /section:sentiment -->
<!-- section:swot -->