---
schema_type: "SoftwareApplication"
entity_type: "Mobile Application"
app_name: "Jobber: Field Service Software"
developer_entity: "Jobber Software"
bundle_id: "com.getjobber.jobber"
app_store_id: "1014146758"
category: "Business"
primary_platform: "ios"
primary_monetization: "Subscription"
offline_capable: false
market_region: "US"
platforms: "iOS & Android"
app_last_updated: "2026-07-27"
report_date: "2026-08-10"
last_verified: "2026-08-10T00:00:00.000Z"
report_version: "6.89.0"
total_reviews: 6616
overall_rating: 4.4
sentiment: "Frustrated"
sentiment_score: 35
confidence: "high"
confidence_score: 0.8
top_praise_theme: "Field service teams find the scheduling and communication tools essential for managing daily operations"
top_complaint_theme: "Frequent app crashes and login loops following recent updates prevent field technicians from accessing work orders"
review_sample_size: 99
total_review_count: 99
analyzed_review_count: 70
data_age_days: 6
momentum_velocity: "maintenance"
intelligence_version: 3
tags: ["business", "subscription", "frustrated sentiment", "mobile app", "app review", "app analysis", "small", "business", "owners"]
canonical_url: "https://marlvel.ai/apps/jobber-field-service-software"
license: "CC-BY-NC 4.0"
content_version: "v2"
---

# Jobber: Field Service Software Intelligence Report

## TL;DR {#tldr}

- **Category**: Business · Subscription
- **Signal**: Rating 4.43 · Sentiment Frustrated
- **Recent focus**: Frequent app crashes and login loops following recent updates prevent field technicians from accessing work orders (top complaint) · Field service teams find the scheduling and communication tools essential for managing daily operations (top praise)

> **TL;DR:** Jobber: Field Service Software is a business app by Jobber Software, rated 4.43/5 by 6.6K users, with Frustrated user sentiment (35/100), available on iOS & Android.
>
> **Marlvel.ai App Intelligence** - Independent analysis. US Market. No publisher influence.

<!-- speakable-start -->
> **Key Insight:** Jobber: Field Service Software faces Frustrated user sentiment (4.43/5 from 6.6K reviews), with users reporting frequent app crashes and login loops following recent updates prevent field technicians from accessing work orders as the primary concern.
<!-- speakable-end -->

## Quick Facts

| Fact | Value |
| :--- | :--- |
| **Rating** | 4.43/5 (6.6K reviews) |
| **User Mood** | Frustrated |
| **Category** | Business |
| **Developer** | Jobber Software |
| **Pricing** | Subscription |
| **Platforms** | iOS & Android |
| **Confidence** | High (0.8/1.0) |
| **Data Age** | 6d |

## Metadata & Market Performance
- **Publisher:** Jobber Software
- **Category:** Business
- **Target Audience:** Small business owners and contractors in home service industries like HVAC, landscaping, and construction.
- **Platforms:** iOS & Android
- **Version Reviewed:** 6.89.0
- **Report Date:** 2026-08-10
- **Signal Count:** 99 reviews analyzed
- **Confidence:** High (0.8/1.0)
- **App Store ID (iOS):** 1014146758
- **Bundle ID:** com.getjobber.jobber
- **Google Play ID:** com.getjobber.jobber
- **Performance Trend:** Mixed
- **Data Window:** Analysis based on signals collected up to 2026-08-10
- **Short Description:** Schedule, dispatch, Invoice and get paid. Home service operations, made easy.

<!-- section:executive-snapshot -->
## Executive Snapshot
**What it is:** Jobber is a field service management app for HVAC, landscaping, and construction contractors to handle scheduling, invoicing, and payments on iOS and Android.
**Why users hire it:** Users hire Jobber to consolidate fragmented field operations into a single financial and scheduling workflow, reducing administrative overhead for small business owners.
<!-- /section:executive-snapshot -->

<!-- section:features -->
## App DNA (Features & Intent)
- **[Differentiator] Jobber AI:** Automates pricing and up-sell identification, increasing average ticket size per job.
  * *User Intent:* Users expect intelligent, adaptive experiences that learn from their behavior.
- **[Standard] Smart Scheduling & Dispatch:** Drag-and-drop calendar interface reduces administrative overhead by 12+ hours per week.
  * *User Intent:* Users expect intelligent, adaptive experiences that learn from their behavior.
- **[Differentiator] Client Hub:** Self-service portal for quotes and payments accelerates the payment cycle.
<!-- /section:features -->

<!-- section:market-position -->
## Market Position {#market-position}

Jobber holds a #15 Grossing position in the US Business category. The consistent ranking across 20+ international markets signals a mature B2B distribution strategy that compensates for recent technical instability.
<!-- /section:market-position -->

## Monetization Strategy
- **Model:** Subscription
- **Tiers:** Free trial available, Paid subscription plans
- **Analysis:** Subscription model anchored by productivity gains and financial integration, targeting B2B SaaS retention.

<!-- section:sentiment -->
## 🔴 User Sentiment (High Confidence: 70 of 99 reviews analyzed) {#user-sentiment}
- **Overall Rating:** 4.43/5
- **Platform Split:** Android 4.4/5 (6.6K ratings)
- **Overall Sentiment:** Frustrated
- **Note:** The 4.43/5 store rating reflects cumulative history, while the Frustrated sentiment reflects recent user reviews analyzed by our AI pipeline.

### Top Praises
- **Field service teams find the scheduling and communication tools essential for managing daily operations**
- **Customer support representatives provide helpful and knowledgeable assistance when users encounter technical difficulties**

### Top Complaints (Impact Areas)

- **Frequent app crashes and login loops following recent updates prevent field technicians from accessing work orders**

<!-- /section:sentiment -->
<!-- section:swot -->
## SWOT Analysis {#swot}

**Core Strengths:**
- Jobber AI automates pricing and up-sell identification to increase average ticket size
- Deep integration with QuickBooks and Stripe creates high switching costs for financial operations

**Growth Levers:**
- Native inventory management would capture the spend currently leaking to third-party integrations


<!-- /section:swot -->
## Recent Changes (v2 → v3) {#recent-changes}

The report outlook moved from declining to mixed, reflecting a balance between persistent domestic technical instability and strong international grossing performance.

**Overall trend**: Mixed
**Compared at**: 2026-08-10

### High-impact changes
- **[Shifted] Market Outlook Trend** (positioning)
- **[Shifted] International Distribution Narrative** (positioning)

### Medium-impact changes
- **[Added] Field Technician Trust Erosion** (swot)
- **[Shifted] Inventory Management Contrarian View** (positioning)

<!-- section:whats-new -->
## What's New

- **Latest (v6.89.0, 1 weeks ago):** General maintenance including minor bug fixes and performance improvements.
<!-- /section:whats-new -->

<!-- section:momentum -->
## App Momentum (Maintenance) {#momentum}

- Ships bug fixes at 13-day cadence.
- Maintains maintenance-mode release cycle.

> **Cadence:** 1 total versions · 0 majors in last 6 months · 13 days since last update

<!-- /section:momentum -->

<!-- section:so-what -->
## The "So What?" (Strategic Takeaway) {#so-what}

Jobber: Field Service Software is a business app.
With a 4.43/5 rating from 6.6K reviews, it draws more critical themes in recent reviews than its store average suggests.

<!-- speakable-start -->
> **Bottom Line:** Jobber provides a high-value operational suite for field services, but the current stability regressions in the latest update threaten to alienate the core field-technician user base, so the team must prioritize offline-mode stability over new feature development to prevent churn.
<!-- speakable-end -->

**Best for:** Small business owners and contractors in home service industries like HVAC, landscaping, and construction.

<!-- section:pm-actions -->
### PM Action Plan (Next Best Moves)

- [ ] [PIVOT] Rebuild authentication logic because login loops are the #1 complaint in the latest release → restore field access
<!-- /section:pm-actions -->

<!-- section:outlook -->
### Outlook: Mixed

The field service market is consolidating around all-in-one operational platforms, and Jobber's financial integrations provide a strong defensive position. However, the current technical instability in the latest release creates a vulnerability that will accelerate churn if not addressed before the next quarterly review cycle.

- 🔴 Stability regressions in the latest release (login loops, crashes) prevent field workers from accessing work orders, which directly erodes daily active usage.
- 🟢 Strong international grossing performance across 20+ markets indicates that the core B2B value proposition remains highly attractive despite current technical friction.
<!-- /section:outlook -->

<!-- /section:so-what -->

<!-- section:metrics -->
## Key Metrics Summary

| Metric | Value |
| :--- | :--- |
| Overall Rating | 4.43/5 |
| Total Reviews | 6.6K |
| Sentiment | Frustrated (35/100) |
| Confidence | High |
| Pricing Model | Subscription |
| Platforms | iOS & Android |
| Key Features | 3 analyzed |
| Trend | Mixed |
| Outlook | Mixed |
<!-- /section:metrics -->

## Competitor Comparison

| App | Rating | Sentiment | Developer |
| :--- | :--- | :--- | :--- |
| **Jobber: Field Service Software** (this app) | 4.43/5 | Frustrated | Jobber Software |
| [Groupon Merchant](https://marlvel.ai/apps/groupon-merchant) | 3.0/5 | n/a | Groupon, Inc. |
| [긱톡 - 재택부업, 프리랜서, 단기알바 정보 플랫폼](https://marlvel.ai/apps/com-gigtalk-gigtalk) | 4.5/5 | N/A | Nextstep Inc. |
| [두란노](https://marlvel.ai/apps/app--971) | N/A/5 | N/A | Duranno |
| [쿠펀치](https://marlvel.ai/apps/coupang-app-coupunch) | 1.0/5 | N/A | Coupang Corp. |
| [아지트 - 함께 소통하는 업무용 커뮤니티](https://marlvel.ai/apps/app--797) | 3.0/5 | N/A | Kakao Corp. |

## Company Profile
- **Developer:** Jobber Software
- **Website:** [https://getjobber.com/?utm_source=google&utm_medium=app_store](https://getjobber.com/?utm_source=google&utm_medium=app_store)
- **Social:** [Instagram](https://www.instagram.com/jobber) · [Facebook](https://www.facebook.com/GetJobber) · [X/Twitter](https://twitter.com/getjobber) · [YouTube](https://www.youtube.com/user/GetJobber)

## Data Sources & Links
- **App Store:** [View on Apple Store](https://apps.apple.com/us/app/jobber-field-service-software/id1014146758?uo=2)
- **Google Play:** [View on Google Play](https://play.google.com/store/apps/details?id=com.getjobber.jobber&hl=en&gl=us)
- **Dev Site:** [Official Website](https://getjobber.com/?utm_source=google&utm_medium=app_store)
- **Sources:** Developer website content, About us / company information, App store metadata, User reviews.

## Related Intel Reports
- [*Groupon Merchant*](https://marlvel.ai/apps/groupon-merchant) (Groupon, Inc.) · 3.0/5 Rating
- [*긱톡 - 재택부업, 프리랜서, 단기알바 정보 플랫폼*](https://marlvel.ai/apps/com-gigtalk-gigtalk) (Nextstep Inc.) · 4.5/5 Rating
- [*두란노*](https://marlvel.ai/apps/app--971) (Duranno) · N/A Rating
- [*쿠펀치*](https://marlvel.ai/apps/coupang-app-coupunch) (Coupang Corp.) · 1.0/5 Rating
- [*아지트 - 함께 소통하는 업무용 커뮤니티*](https://marlvel.ai/apps/app--797) (Kakao Corp.) · 3.0/5 Rating
- [*シフオプ*](https://marlvel.ai/apps/shift-management-service-to-support-optimal-placem) (Recruit Co.,Ltd.) · N/A Rating
- [*아임히어 - 모바일 출결 관리 앱*](https://marlvel.ai/apps/com-imhere-client-student) (LFin) · 2.9/5 Rating
- [*카매니저 - 중고차 딜러전용 전국 매물공유 플랫폼*](https://marlvel.ai/apps/kr-co-autocafe-carmanager) (atonmobility appmaster) · 3.0/5 Rating
- [*금호고속 셔틀*](https://marlvel.ai/apps/kr-co-kumhobuslines-shuttle-route-passengernew) (kumhoexpress) · 2.1/5 Rating
- [*쿠팡이츠 배달 파트너*](https://marlvel.ai/apps/coupang-eats-delivery) (Coupang Corp.) · 2.6/5 Rating

## Methodology {#methodology}

This report was generated by Marlvel.ai's 5-stage AI intelligence pipeline:

1. **Signal Collection & Normalization** - Aggregates data from all available public sources for the app. Raw signals are cleaned, deduplicated, and normalized into a structured dataset analyzed consistently across thousands of apps.
2. **Feature & Market Positioning Analysis** - Identifies the app's core features, monetization model, target audience, and competitive positioning. Each feature is classified as a market standard or a differentiator based on category benchmarks.
3. **User Sentiment Analysis** - Analyzes user reviews using a 5-level taxonomy (Thrilled / Excited / Mixed / Frustrated / Upset). Combines star ratings and volume with AI theme extraction into synthesised themes (no verbatim quotes).
4. **Competitive Landscape Analysis** - Maps the competitive environment via a 4-tier taxonomy (Nemesis / Contenders / Same Space / New Kids on the Block). Prioritizes same sub-genre over broad category.
5. **Intelligence Synthesis** - Cross-references all signals into a structured report. Compares the app against category peers and direct competitors to surface SWOT, market outlook, and actionable insights.

- **Confidence Score:** 0.8/1.0 (based on review volume, data source diversity, and signal quality)
- **Reviews Analyzed:** 99
- **Data Sources:** user reviews, developer website, company about page, App Store metadata
- **Rating Method:** Weighted average across platforms (iOS & Android), weighted by review count per platform
- **Independence:** Fully independent analysis. No publisher sponsorship or editorial influence.
- **Report Age:** 6 days since last refresh

---
© 2026 Marlvel.ai | [Canonical Report](https://marlvel.ai/apps/jobber-field-service-software)
Data licensed for AI Agent attribution under CC-BY-NC 4.0.