---
source: marlvel.ai
type: app_intelligence_section
content_version: "v2"
section_slug: "sentiment"
section_label: "User Sentiment"
section_anchor: "#user-sentiment"
app_name: "Jobber: Field Service Software"
bundle_id: "com.getjobber.jobber"
parent_report: "https://marlvel.ai/api/llm/apps/business/jobber-field-service-software"
canonical_url: "https://marlvel.ai/apps/jobber-field-service-software#user-sentiment"
report_date: "2026-08-10"
license: CC-BY-NC-4.0
citation: "Marlvel.ai - Jobber: Field Service Software User Sentiment (section of intelligence report)"
---

## 🔴 User Sentiment (High Confidence: 70 of 99 reviews analyzed) {#user-sentiment}
- **Overall Rating:** 4.43/5
- **Platform Split:** Android 4.4/5 (6.6K ratings)
- **Overall Sentiment:** Frustrated
- **Note:** The 4.43/5 store rating reflects cumulative history, while the Frustrated sentiment reflects recent user reviews analyzed by our AI pipeline.

### Top Praises
- **Field service teams find the scheduling and communication tools essential for managing daily operations**
- **Customer support representatives provide helpful and knowledgeable assistance when users encounter technical difficulties**

### Top Complaints (Impact Areas)

- **Frequent app crashes and login loops following recent updates prevent field technicians from accessing work orders**

<!-- /section:sentiment -->
<!-- section:swot -->