--- source: marlvel.ai type: app_intelligence_section content_version: "v2" section_slug: "sentiment" section_label: "User Sentiment" section_anchor: "#user-sentiment" app_name: "Kajabi" bundle_id: "com.kajabi.KajabiApp" parent_report: "https://marlvel.ai/api/llm/apps/business/kajabi-1" canonical_url: "https://marlvel.ai/apps/kajabi-1#user-sentiment" license: CC-BY-NC-4.0 citation: "Marlvel.ai — Kajabi User Sentiment (section of intelligence report)" --- ## 🔴 User Sentiment (High Confidence: 67 of 509 reviews analyzed) {#user-sentiment} - **Overall Rating:** 4.04/5 - **Platform Split:** iOS 4.4/5 (7.4K ratings) | Android 4.0/5 (28.4K ratings) - **Overall Sentiment:** Upset - **Note:** The 4.04/5 store rating reflects cumulative history, while the Upset sentiment reflects recent user reviews analyzed by our AI pipeline. ### Top Praises - **Accessing multiple course materials within a single application provides significant convenience for students** ### Top Complaints (Impact Areas) - **Authentication failures and login loops prevent users from accessing their purchased course content** - **Video playback glitches including black screens and audio synchronization issues disrupt the learning experience** - **Navigation and interface regressions make it difficult to track progress or manage multiple accounts** ### Top Requests (What Users Want) - **Offline video download functionality is requested to enable learning without constant internet connectivity** - **Native tablet interface optimization is needed to improve readability and layout for larger screens**