---
source: marlvel.ai
type: app_intelligence_section
content_version: "v2"
section_slug: "sentiment"
section_label: "User Sentiment"
section_anchor: "#user-sentiment"
app_name: "ManageEngine ADSelfServicePlus"
bundle_id: "com.manageengine.adssp"
parent_report: "https://marlvel.ai/api/llm/apps/business/manageengine-adselfserviceplus"
canonical_url: "https://marlvel.ai/apps/manageengine-adselfserviceplus#user-sentiment"
license: CC-BY-NC-4.0
citation: "Marlvel.ai — ManageEngine ADSelfServicePlus User Sentiment (section of intelligence report)"
---

## 🔴 User Sentiment (Medium Confidence: 17 of 17 reviews analyzed) {#user-sentiment}
- **Overall Rating:** 2.1/5
- **Platform Split:** iOS 2.1/5 (73 ratings)
- **Overall Sentiment:** Upset

### Top Praises
- **Core functionality provides a simple and effective tool for account management when the connection remains stable**

### Top Complaints (Impact Areas)
- **Persistent server connection failures prevent users from completing password resets or account management tasks**
- **Confusing interface design hides essential recovery options and misleads users into unnecessary password changes**
- **Technical regressions post-update cause app freezing and authentication loops that block access to primary features**

### Top Requests (What Users Want)
- **Implementation of copy and paste functionality for passwords to improve usability during reset flows**
- **Improved QR code scanning and interface clarity for Google Authenticator setup flows**

<!-- /section:sentiment -->
<!-- section:swot -->