--- schema_type: "SoftwareApplication" entity_type: "Mobile Application" app_name: "MySupplyChain Track & Trace" developer_entity: "DHL Supply Chain" bundle_id: "com.dhl.dsc.connview" app_store_id: "1339207600" category: "Business" primary_platform: "ios" primary_monetization: "Free" offline_capable: false market_region: "US" platforms: "iOS & Android" app_last_updated: "2026-08-06" report_date: "2026-10-11" last_verified: "2026-10-11T00:00:00.000Z" report_version: "8.0.28" total_reviews: 1054 overall_rating: 2.7 sentiment: "Frustrated" sentiment_score: 25 confidence: "high" confidence_score: 0.9 top_praise_theme: "Real-time delivery tracking provides visibility for staff managing inventory arrivals at busy work sites" top_complaint_theme: "Inaccurate or missing delivery status updates leave users unable to plan for incoming shipments" review_sample_size: 100 total_review_count: 100 analyzed_review_count: 77 data_age_days: 35 momentum_velocity: "maintenance" intelligence_version: 2 tags: ["business", "free", "frustrated sentiment", "mobile app", "app review", "app analysis", "logistics", "managers", "supply"] canonical_url: "https://marlvel.ai/apps/mysupplychain-track-trace" license: "CC-BY-NC 4.0" content_version: "v2" --- # MySupplyChain Track & Trace Intelligence Report ## TL;DR {#tldr} - **Category**: Business · Free - **Signal**: Rating 2.73 · Sentiment Frustrated - **Recent focus**: Inaccurate or missing delivery status updates leave users unable to plan for incoming shipments (top complaint) · Real-time delivery tracking provides visibility for staff managing inventory arrivals at busy work sites (top praise) > **TL;DR:** MySupplyChain Track & Trace is a business app by DHL Supply Chain, rated 2.73/5 by 1.1K users, with Frustrated user sentiment (25/100), available on iOS & Android. > > **Marlvel.ai App Intelligence** - Independent analysis. US Market. No publisher influence. > **Key Insight:** MySupplyChain Track & Trace faces Frustrated user sentiment (2.73/5 from 1.1K reviews), with users reporting inaccurate or missing delivery status updates leave users unable to plan for incoming shipments as the primary concern. ## Quick Facts | Fact | Value | | :--- | :--- | | **Rating** | 2.73/5 (1.1K reviews) | | **User Mood** | Frustrated | | **Category** | Business | | **Developer** | DHL Supply Chain | | **Pricing** | Free | | **Platforms** | iOS & Android | | **Confidence** | High (0.9/1.0) | | **Data Age** | 35d | ## Metadata & Market Performance - **Publisher:** DHL Supply Chain - **Category:** Business - **Target Audience:** Logistics managers and supply chain professionals managing orders processed by DHL Supply Chain. - **Platforms:** iOS & Android - **Version Reviewed:** 8.0.67 - **Report Date:** 2026-10-11 - **Signal Count:** 100 reviews analyzed - **Confidence:** High (0.9/1.0) - **App Store ID (iOS):** 1339207600 - **Bundle ID:** com.dhl.dsc.connview - **Google Play ID:** com.dhl.dsc.connview - **Data Window:** Analysis based on signals collected up to 2026-10-11 ## Executive Snapshot **What it is:** MySupplyChain Track & Trace is a logistics monitoring tool for DHL Supply Chain customers on iOS and Android. **Why users hire it:** Logistics managers use it to coordinate inventory arrivals at work sites, displacing manual status inquiries. ## App DNA (Features & Intent) - **[Standard] Shipment Tracking:** Real-time status updates for DHL Supply Chain orders via tracking number input * *User Intent:* Users expect intelligent, adaptive experiences that learn from their behavior. - **[Differentiator] Impersonation Mode:** Support portal feature allowing administrators to troubleshoot issues on behalf of other users - **[Standard] Additional Reference Search:** Displays supplementary shipment identifiers on the main order status page * *User Intent:* Users want to quickly find relevant content or features. ## Market Position {#market-position} MySupplyChain Track & Trace functions as a free utility for existing DHL Supply Chain clients, with no direct consumer monetization. The app is designed for logistics professionals who require visibility into their supply chain workflows. ## Monetization Strategy - **Model:** Free - **Tiers:** Free access for DHL Supply Chain customers - **Analysis:** The app functions as a free utility for existing DHL Supply Chain clients, with no direct consumer monetization. ## 🔴 User Sentiment (High Confidence: 77 of 100 reviews analyzed) {#user-sentiment} - **Overall Rating:** 2.73/5 - **Platform Split:** iOS 2.3/5 (417 ratings) | Android 3.0/5 (637 ratings) - **Overall Sentiment:** Frustrated ### Top Praises - **Real-time delivery tracking provides visibility for staff managing inventory arrivals at busy work sites** ### Top Complaints (Impact Areas) - **Inaccurate or missing delivery status updates leave users unable to plan for incoming shipments** ## SWOT Analysis {#swot} **Core Strengths:** - Impersonation mode reduces support overhead for enterprise clients - Direct integration with DHL Supply Chain backend data **Growth Levers:** - Implement a clear search history management feature - Provide delivery personnel contact details to reduce manual inquiry volume ## What's New - **Latest (v8.0.28, 1 years ago):** Added support for viewing additional references directly on the main order status page. ## App Momentum (Maintenance) {#momentum} - Ships minor security fixes only - Added additional reference search feature > **Cadence:** 2 total versions · 1 majors in last 6 months · 65 days since last update · 385 days avg between updates ## The "So What?" (Strategic Takeaway) {#so-what} MySupplyChain Track & Trace is a business app that is completely free. With a 2.73/5 rating from 1.1K reviews, it faces significant user friction. > **Bottom Line:** MySupplyChain Track & Trace remains in a maintenance posture, failing to provide the reliable real-time data its professional user base requires. Prioritizing stability and data accuracy would address the primary churn drivers, protecting the underlying DHL Supply Chain service contract. **Best for:** Logistics managers and supply chain professionals managing orders processed by DHL Supply Chain. ### PM Action Plan (Next Best Moves) - [ ] [INVEST] Rebuild data synchronization logic because tracking data remains stagnant or fails to update → restore core utility ### Outlook: Declining The app is in a maintenance phase, with the latest release shipping only minor security fixes after a long period of inactivity. Addressing the data synchronization lag is critical to restoring the app's core value proposition and preventing further churn among logistics professionals. - 🔴 The latest update failed to resolve core tracking and stability complaints, leaving users unable to plan for incoming shipments. - 🔴 Frequent application crashes and slow loading times prevent users from accessing critical shipment information, which erodes trust in the service. ## Key Metrics Summary | Metric | Value | | :--- | :--- | | Overall Rating | 2.73/5 | | Total Reviews | 1.1K | | Sentiment | Frustrated (25/100) | | Confidence | High | | Pricing Model | Free | | Platforms | iOS & Android | | Key Features | 3 analyzed | | Outlook | Declining | ## Competitor Comparison | App | Rating | Sentiment | Developer | | :--- | :--- | :--- | :--- | | **MySupplyChain Track & Trace** (this app) | 2.73/5 | Frustrated | DHL Supply Chain | | [Cisco Secure Client](https://marlvel.ai/apps/cisco-secure-client) | 3.8/5 | n/a | Cisco | | [Forane® Refrigerants Tool Belt](https://marlvel.ai/apps/forane-refrigerants-tool-belt) | 3.9/5 | Mixed | Arkema Inc. | | [My Mobile Beauty](https://marlvel.ai/apps/my-mobile-beauty) | N/A/5 | n/a | My Mobile Beauty | | [SpraySelect](https://marlvel.ai/apps/sprayselect) | 4.1/5 | n/a | TeeJet Technologies | | [긱톡 - 재택부업, 프리랜서, 단기알바 정보 플랫폼](https://marlvel.ai/apps/com-gigtalk-gigtalk) | 4.5/5 | N/A | Nextstep Inc. | ## Company Profile - **Developer:** DHL Supply Chain - **Website:** [https://mysctrackandtrace.dhl.com](https://mysctrackandtrace.dhl.com) ## Data Sources & Links - **App Store ID:** 1339207600 - **Google Play ID:** com.dhl.dsc.connview - **Dev Site:** [Official Website](https://mysctrackandtrace.dhl.com) - **Sources:** Developer website content, About us / company information, App store metadata, User reviews. ## Related Intel Reports - [*Cisco Secure Client*](https://marlvel.ai/apps/cisco-secure-client) (Cisco) · 3.8/5 Rating - [*Forane® Refrigerants Tool Belt*](https://marlvel.ai/apps/forane-refrigerants-tool-belt) (Arkema Inc.) · 3.9/5 Rating - [*My Mobile Beauty*](https://marlvel.ai/apps/my-mobile-beauty) (My Mobile Beauty) · N/A Rating - [*SpraySelect*](https://marlvel.ai/apps/sprayselect) (TeeJet Technologies) · 4.1/5 Rating - [*긱톡 - 재택부업, 프리랜서, 단기알바 정보 플랫폼*](https://marlvel.ai/apps/com-gigtalk-gigtalk) (Nextstep Inc.) · 4.5/5 Rating - [*두란노*](https://marlvel.ai/apps/app--971) (Duranno) · N/A Rating - [*쿠펀치*](https://marlvel.ai/apps/coupang-app-coupunch) (Coupang Corp.) · 1.0/5 Rating - [*아지트 - 함께 소통하는 업무용 커뮤니티*](https://marlvel.ai/apps/app--797) (Kakao Corp.) · 3.0/5 Rating - [*シフオプ*](https://marlvel.ai/apps/shift-management-service-to-support-optimal-placem) (Recruit Co.,Ltd.) · N/A Rating - [*아임히어 - 모바일 출결 관리 앱*](https://marlvel.ai/apps/com-imhere-client-student) (LFin) · 2.9/5 Rating ## Frequently Asked Questions {#faq} ### Is MySupplyChain Track & Trace suitable for tracking all DHL shipments? No, the app only supports orders processed by DHL Supply Chain. For other DHL shipments, such as DHL Express, users should visit the official DHL website. ### Does MySupplyChain Track & Trace provide real-time ETA information? Users report that the app frequently fails to show accurate real-time ETA information and that tracking data often remains stagnant. ### What should I do if my shipment status appears as cancelled in the app? Users report that the app sometimes incorrectly flags active shipments as cancelled or rejected. If this occurs, users should verify the shipment status through other official DHL channels. ### Is there a way to clear my recent search history in the app? Currently, the app does not provide a feature to clear recent search history from the main dashboard screen, which is a requested improvement by users. ## Methodology {#methodology} This report was generated by Marlvel.ai's 5-stage AI intelligence pipeline: 1. **Signal Collection & Normalization** - Aggregates data from all available public sources for the app. Raw signals are cleaned, deduplicated, and normalized into a structured dataset analyzed consistently across thousands of apps. 2. **Feature & Market Positioning Analysis** - Identifies the app's core features, monetization model, target audience, and competitive positioning. Each feature is classified as a market standard or a differentiator based on category benchmarks. 3. **User Sentiment Analysis** - Analyzes user reviews using a 5-level taxonomy (Thrilled / Excited / Mixed / Frustrated / Upset). Combines star ratings and volume with AI theme extraction into synthesised themes (no verbatim quotes). 4. **Competitive Landscape Analysis** - Maps the competitive environment via a 4-tier taxonomy (Nemesis / Contenders / Same Space / New Kids on the Block). Prioritizes same sub-genre over broad category. 5. **Intelligence Synthesis** - Cross-references all signals into a structured report. Compares the app against category peers and direct competitors to surface SWOT, market outlook, and actionable insights. - **Confidence Score:** 0.9/1.0 (based on review volume, data source diversity, and signal quality) - **Reviews Analyzed:** 100 - **Data Sources:** user reviews, developer website, company about page, App Store metadata - **Rating Method:** Weighted average across platforms (iOS & Android), weighted by review count per platform - **Independence:** Fully independent analysis. No publisher sponsorship or editorial influence. - **Report Age:** 35 days since last refresh --- © 2026 Marlvel.ai | [Canonical Report](https://marlvel.ai/apps/mysupplychain-track-trace) Data licensed for AI Agent attribution under CC-BY-NC 4.0.