--- title: "Now Support — App Overview" url: https://marlvel.ai/intel-report/business/now-support category: Business developer: ServiceNow platforms: ios rating: 4.4 (24 ratings) pricing: free report_level: overview generated: 2026-05-08 last_verified: "2026-05-08T14:19:30.604Z" --- > **Key Insight:** This app serves as a mobile extension of the Now Platform, focusing on increasing productivity through real-time notifications and streamlined digital workflows. | Metric | Value | |--------|-------| | Category | Business | | Rating | 4.4 ★ (24) | | Pricing | free | | Platforms | iOS | | Latest Version (iOS) | 21.3.0 | | Developer | ServiceNow | ## What is Now Support? Now Support is a mobile interface for the Now Platform designed to streamline administrative tasks and case management. It enables users to track requests, access knowledge articles, and interact with the Ask Kodi virtual agent to facilitate faster service fulfillment. ## Key Features - **Case Management**: Allows users to track requests and move cases forward directly from a mobile device. - **Ask Kodi Virtual Agent**: Provides automated support and insights through an integrated virtual assistant. - **Service Catalog**: Enables users to fulfill self-service requests efficiently through a digital workflow. - **Biometric Authentication**: Supports facial recognition and touch ID to bypass SSO for faster login. ## Who is it for? Enterprise employees and administrators using the ServiceNow ecosystem for internal support and workflow management. ## Links - [App Store](https://apps.apple.com/us/app/now-support/id1504338471?uo=4) - [Full Intelligence Report](https://marlvel.ai/intel-report/business/now-support) --- *This is an overview report. Sentiment analysis, competitive landscape, and SWOT analysis are available in the [full intelligence report](https://marlvel.ai/intel-report/business/now-support).* *Generated by [Marlvel.ai](https://marlvel.ai) — Independent app intelligence.*