---
title: "Qualtrics XM — App Overview"
url: https://marlvel.ai/intel-report/business/qualtrics-xm
category: Business
developer: Qualtrics, LLC
platforms: ios, android
rating: 4.7 (2.2K ratings)
pricing: freemium
report_level: overview
generated: 2026-04-16
last_verified: "2026-04-16T22:59:55.418Z"
---

<!-- SECTION: Key Insight -->
> **Key Insight:** While the app offers powerful mobile access to Qualtrics XM data, recent user feedback highlights significant technical stability and usability concerns that may impact daily operations.

<!-- SECTION: Quick Facts -->
| Metric | Value |
|--------|-------|
| Category | Business |
| Rating | 4.7 ★ (2.2K) |
| Pricing | freemium |
| Platforms | iOS, Android |
| Latest Version (iOS) | 2.77.1 |
| Latest Version (Android) | 2.77.1 |
| Developer | Qualtrics, LLC |

<!-- SECTION: Summary -->
## What is Qualtrics XM?

Qualtrics XM is a mobile experience management platform designed to help organizations monitor and optimize customer and employee feedback in real time. It provides mobile access to role-based dashboards, ticket management, and advanced analytics to facilitate immediate action on experience metrics. The app serves as a companion to the broader Qualtrics CX and EX platforms, enabling users to close the loop on feedback while on the go.

<!-- SECTION: Key Features -->
## Key Features

- **Role-based Dashboards**: Allows users to monitor key experience metrics like NPS, CSAT, and Employee Engagement with customizable filtering.
- **Ticket Management**: Enables users to reassign, respond to, and close the loop on support tickets directly from the mobile interface.
- **Real-time Notifications**: Provides instant alerts to help users act on critical experience data before issues escalate.
- **Advanced Analytics**: Offers insights into key drivers, trending topics, experience journeys, and text analytics to drive organizational impact.

<!-- SECTION: Target Audience -->
## Who is it for?

Business professionals and managers responsible for monitoring customer experience (CX) and employee experience (EX) metrics.

<!-- SECTION: Links -->
## Links

- [App Store](https://apps.apple.com/us/app/qualtrics-xm/id1319935291?uo=4)
- [Google Play](https://play.google.com/store/apps/details?id=com.qualtrics.xm&hl=en&gl=us)
- [Full Intelligence Report](https://marlvel.ai/intel-report/business/qualtrics-xm)

---
*This is an overview report. Sentiment analysis, competitive landscape, and SWOT analysis are available in the [full intelligence report](https://marlvel.ai/intel-report/business/qualtrics-xm).*
*Generated by [Marlvel.ai](https://marlvel.ai) — Independent app intelligence.*