---
source: marlvel.ai
type: app_intelligence_section
content_version: "v2"
section_slug: "sentiment"
section_label: "User Sentiment"
section_anchor: "#user-sentiment"
app_name: "Resident App"
bundle_id: "com.sightplan.residentapp"
parent_report: "https://marlvel.ai/api/llm/apps/business/resident-app"
canonical_url: "https://marlvel.ai/apps/resident-app#user-sentiment"
license: CC-BY-NC-4.0
citation: "Marlvel.ai — Resident App User Sentiment (section of intelligence report)"
---

## 🔴 User Sentiment (High Confidence: 94 of 101 reviews analyzed) {#user-sentiment}
- **Overall Rating:** 2.43/5
- **Platform Split:** iOS 2.0/5 (358 ratings) | Android 2.6/5 (643 ratings)
- **Overall Sentiment:** Upset

### Top Praises
- **Maintenance staff performance is highly valued by residents when requests are successfully completed**

### Top Complaints (Impact Areas)
- **Authentication and login loops prevent users from accessing their accounts or paying rent**
- **UI regressions block interaction with critical buttons during service request comment threads**
- **Inability to upload existing photos forces users to rely on real-time camera capture**

### Top Requests (What Users Want)
- **Ability to upload existing photos from device gallery for maintenance requests**

<!-- /section:sentiment -->
<!-- section:swot -->