---
source: marlvel.ai
type: app_intelligence_section
content_version: "v2"
section_slug: "sentiment"
section_label: "User Sentiment"
section_anchor: "#user-sentiment"
app_name: "Salesforce Field Service"
bundle_id: "com.salesforce.fieldservice"
parent_report: "https://marlvel.ai/api/llm/apps/business/salesforce-field-service"
canonical_url: "https://marlvel.ai/apps/salesforce-field-service#user-sentiment"
license: CC-BY-NC-4.0
citation: "Marlvel.ai — Salesforce Field Service User Sentiment (section of intelligence report)"
---

## 🔴 User Sentiment (High Confidence: 23,304 reviews) {#user-sentiment}
- **Overall Rating:** 4.35/5
- **Platform Split:** iOS 4.6/5 (17,968 ratings) | Android 3.4/5 (5,336 ratings)
- **Overall Sentiment:** Frustrated
- **Note:** The 4.35/5 store rating reflects cumulative history, while the Frustrated sentiment reflects recent user reviews analyzed by our AI pipeline.

### Top Praises
- **General Satisfaction** | *Evidence:* "very good"

### Top Complaints (Impact Areas)
- **App Stability and Crashes** | *Evidence:* "App freezes every time I try to use it"
- **Performance and Slowness** | *Evidence:* "App has became painfully slow"