---
source: marlvel.ai
type: app_intelligence_section
content_version: "v2"
section_slug: "sentiment"
section_label: "User Sentiment"
section_anchor: "#user-sentiment"
app_name: "ServiceDesk Plus | On-premises"
bundle_id: "com.manageengine.sdp"
parent_report: "https://marlvel.ai/api/llm/apps/business/servicedesk-plus-on-premises"
canonical_url: "https://marlvel.ai/apps/servicedesk-plus-on-premises#user-sentiment"
license: CC-BY-NC-4.0
citation: "Marlvel.ai — ServiceDesk Plus | On-premises User Sentiment (section of intelligence report)"
---

## 🔴 User Sentiment (High Confidence: 99 of 99 reviews analyzed) {#user-sentiment}
- **Overall Rating:** 2.86/5
- **Platform Split:** iOS 4.7/5 (20 ratings) | Android 2.8/5 (1.3K ratings)
- **Overall Sentiment:** Frustrated

### Top Praises
- **The core service desk functionality provides a convenient way to manage tickets while working remotely**
- **Recent interface updates provide a cleaner and more modern visual experience for daily ticket management**

### Top Complaints (Impact Areas)
- **Authentication failures following recent updates prevent users from accessing their service desk accounts on mobile**
- **Cluttered interface design increases the number of steps required to perform basic ticket actions**
- **Missing push notifications for ticket updates prevent users from staying informed about urgent service requests**

### Top Requests (What Users Want)
- **Persistent app settings are requested to avoid reconfiguring preferences after every session or login**

<!-- /section:sentiment -->
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