---
title: "ServiceNow Agent — App Overview"
url: https://marlvel.ai/intel-report/business/servicenow-agent
category: Business
developer: ServiceNow
platforms: ios
rating: 4.6 (2.2K ratings)
pricing: free
report_level: overview
generated: 2026-05-08
last_verified: "2026-05-08T14:19:43.179Z"
---

<!-- SECTION: Key Insight -->
> **Key Insight:** This app serves as a mobile extension of the ServiceNow platform, prioritizing field-based efficiency through offline support and native hardware integration.

<!-- SECTION: Quick Facts -->
| Metric | Value |
|--------|-------|
| Category | Business |
| Rating | 4.6 ★ (2.2K) |
| Pricing | free |
| Platforms | iOS |
| Latest Version (iOS) | 21.3.0 |
| Developer | ServiceNow |

<!-- SECTION: Summary -->
## What is ServiceNow Agent?

ServiceNow Agent is a mobile-first platform designed to streamline service desk workflows for IT, HR, and field service teams. It enables agents to triage, update, and resolve requests remotely, utilizing native device capabilities like barcode scanning and signature collection. The app supports offline functionality, ensuring productivity remains consistent regardless of network connectivity.

<!-- SECTION: Key Features -->
## Key Features

- **Offline Capability**: Allows agents to accept and update work tasks even when an internet connection is unavailable.
- **Native Device Integration**: Leverages hardware features such as barcode scanning, navigation, and digital signature collection to simplify field tasks.
- **Workflow Management**: Provides out-of-the-box workflows for IT, Customer Service, HR, Security Ops, and IT Asset Management that are fully configurable.
- **Approval Management**: Enables rapid processing of approvals through intuitive swipe gestures and quick actions.

<!-- SECTION: Target Audience -->
## Who is it for?

Service desk agents and field service professionals managing IT, HR, and customer service requests.

<!-- SECTION: Links -->
## Links

- [App Store](https://apps.apple.com/us/app/servicenow-agent/id1446951408?uo=4)
- [Full Intelligence Report](https://marlvel.ai/intel-report/business/servicenow-agent)

---
*This is an overview report. Sentiment analysis, competitive landscape, and SWOT analysis are available in the [full intelligence report](https://marlvel.ai/intel-report/business/servicenow-agent).*
*Generated by [Marlvel.ai](https://marlvel.ai) — Independent app intelligence.*