---
title: "ServiceNow Agent - Intune — App Overview"
url: https://marlvel.ai/intel-report/business/servicenow-agent-intune
category: Business
developer: ServiceNow
platforms: ios
rating: 2.1 (10 ratings)
pricing: free
report_level: overview
generated: 2026-05-08
last_verified: "2026-05-08T14:19:26.685Z"
---

<!-- SECTION: Key Insight -->
> **Key Insight:** This app is a specialized mobile extension of the ServiceNow platform that requires a corporate work account and a Microsoft-managed environment to function.

<!-- SECTION: Quick Facts -->
| Metric | Value |
|--------|-------|
| Category | Business |
| Rating | 2.1 ★ (10) |
| Pricing | free |
| Platforms | iOS |
| Latest Version (iOS) | 21.3.0 |
| Developer | ServiceNow |

<!-- SECTION: Summary -->
## What is ServiceNow Agent - Intune?

ServiceNow Agent - Intune is a mobile-first application designed for service desk agents to manage and resolve support requests remotely. It integrates with Microsoft Intune to allow administrators to enforce security policies in BYOD environments.

<!-- SECTION: Key Features -->
## Key Features

- **Intune Policy Integration**: Enables Microsoft Intune admins to apply security policies to the app for BYOD device management.
- **Offline Functionality**: Allows agents to accept and update work tasks even when an internet connection is unavailable.
- **Native Device Integration**: Utilizes hardware capabilities for specific tasks including barcode scanning, digital signature collection, and navigation.
- **Mobile Triage**: Provides an intuitive interface for agents to act on and resolve end-user requests directly from mobile devices.

<!-- SECTION: Target Audience -->
## Who is it for?

Service desk agents and IT administrators operating within a Microsoft-managed enterprise environment.

<!-- SECTION: Links -->
## Links

- [App Store](https://apps.apple.com/us/app/servicenow-agent-intune/id1494183149?uo=4)
- [Full Intelligence Report](https://marlvel.ai/intel-report/business/servicenow-agent-intune)

---
*This is an overview report. Sentiment analysis, competitive landscape, and SWOT analysis are available in the [full intelligence report](https://marlvel.ai/intel-report/business/servicenow-agent-intune).*
*Generated by [Marlvel.ai](https://marlvel.ai) — Independent app intelligence.*