---
source: marlvel.ai
type: app_intelligence_section
content_version: "v2"
section_slug: "sentiment"
section_label: "User Sentiment"
section_anchor: "#user-sentiment"
app_name: "Skype for Business"
bundle_id: "com.microsoft.lync2013.iphone"
parent_report: "https://marlvel.ai/api/llm/apps/business/skype-for-business"
canonical_url: "https://marlvel.ai/apps/skype-for-business#user-sentiment"
license: CC-BY-NC-4.0
citation: "Marlvel.ai — Skype for Business User Sentiment (section of intelligence report)"
---

## 🟡 User Sentiment (High Confidence: 100 of 112 reviews analyzed) {#user-sentiment}
- **Overall Rating:** 3.81/5
- **Platform Split:** iOS 4.3/5 (16.3K ratings) | Android 3.8/5 (174K ratings)
- **Overall Sentiment:** Mixed

### Top Praises
- **Legacy users appreciate the continued functionality of the application despite the official retirement of the service**

### Top Complaints (Impact Areas)
- **Frequent authentication failures and sign-in errors prevent users from accessing their accounts and business meetings**

### Top Requests (What Users Want)
- **Persistent chat functionality requested to improve communication continuity across mobile and desktop platforms**

<!-- /section:sentiment -->
<!-- section:swot -->