--- title: "Spiceworks Help Desk — App Overview" url: https://marlvel.ai/apps/spiceworks-help-desk category: Business developer: Spiceworks, Inc. platforms: ios rating: 1.8 (60 ratings) pricing: free report_level: overview generated: 2026-05-10 last_verified: "2026-05-10T06:18:10.844Z" --- > **Key Insight:** This app serves as a mobile extension for existing Spiceworks users to maintain help desk operations while away from their desks. | Metric | Value | |--------|-------| | Category | Business | | Rating | 1.8 ★ (60) | | Pricing | free | | Platforms | iOS | | Latest Version (iOS) | 1.1.14 | | Developer | Spiceworks, Inc. | ## What is Spiceworks Help Desk? Spiceworks Help Desk is a mobile management tool designed for IT professionals to oversee support operations remotely. It integrates directly with the Spiceworks Cloud Help Desk platform to provide mobile access to ticket management and administrative workflows. ## Key Features - **Ticket Management**: Allows users to create, respond to, close, and re-open trouble tickets directly from a mobile device. - **Ticket Administration**: Enables editing of ticket descriptions, assignment of tasks, and setting of priorities and due dates. - **Push Notifications**: Provides real-time alerts for new, assigned, or reopened tickets and incoming ticket comments. ## Who is it for? IT professionals and help desk administrators who require mobile access to their support ticketing systems. ## Links - [App Store](https://apps.apple.com/us/app/spiceworks-help-desk/id1582708054?uo=4) - [Full Intelligence Report](https://marlvel.ai/apps/spiceworks-help-desk) --- *This is an overview report. Sentiment analysis, competitive landscape, and SWOT analysis are available in the [full intelligence report](https://marlvel.ai/apps/spiceworks-help-desk).* *Generated by [Marlvel.ai](https://marlvel.ai) — Independent app intelligence.*