---
source: marlvel.ai
type: app_intelligence_section
content_version: "v2"
section_slug: "sentiment"
section_label: "User Sentiment"
section_anchor: "#user-sentiment"
app_name: "Spok Mobile"
bundle_id: "com.amcom.amcforapple"
parent_report: "https://marlvel.ai/api/llm/apps/business/spok-mobile"
canonical_url: "https://marlvel.ai/apps/spok-mobile#user-sentiment"
license: CC-BY-NC-4.0
citation: "Marlvel.ai — Spok Mobile User Sentiment (section of intelligence report)"
---

## 🔴 User Sentiment (High Confidence: 71 of 101 reviews analyzed) {#user-sentiment}
- **Overall Rating:** 1.74/5
- **Platform Split:** iOS 1.6/5 (117 ratings) | Android 1.8/5 (357 ratings)
- **Overall Sentiment:** Upset

### Top Complaints (Impact Areas)
- **Critical notification failures on Android devices prevent users from receiving urgent medical pages reliably**
- **Persistent application crashes and instability disrupt mission-critical communication workflows for hospital staff**

### Top Requests (What Users Want)
- **Dedicated do-not-disturb mode to manage off-call status without force-closing the application**

<!-- /section:sentiment -->
<!-- section:swot -->