---
source: marlvel.ai
type: app_intelligence_section
content_version: "v2"
section_slug: "sentiment"
section_label: "User Sentiment"
section_anchor: "#user-sentiment"
app_name: "Sprinklr"
bundle_id: "com.sprinklr.spaceapp"
parent_report: "https://marlvel.ai/api/llm/apps/business/sprinklr"
canonical_url: "https://marlvel.ai/apps/sprinklr#user-sentiment"
license: CC-BY-NC-4.0
citation: "Marlvel.ai — Sprinklr User Sentiment (section of intelligence report)"
---

## 🔴 User Sentiment (Low Confidence: 60 of 101 reviews analyzed) {#user-sentiment}
- **Overall Rating:** 3.23/5
- **Platform Split:** iOS 3.7/5 (186 ratings) | Android 3.0/5 (341 ratings)
- **Overall Sentiment:** Frustrated

### Top Praises
- **Centralized social media management platform allows users to control multiple accounts from one interface**

### Top Complaints (Impact Areas)
- **Frequent application crashes and freezing during content posting sessions disrupt the daily workflow**

### Top Requests (What Users Want)
- **Dark mode interface option requested to improve visual comfort during extended usage sessions**

<!-- /section:sentiment -->
<!-- section:swot -->