--- schema_type: "SoftwareApplication" entity_type: "Mobile Application" app_name: "Super Pro (hellosuper.com)" developer_entity: "Super Home, Inc." bundle_id: "com.hellosuper.SuperPro" app_store_id: "1077937299" google_play_id: "com.hellosuper.proapp" category: "Business" primary_platform: "ios" primary_monetization: "Subscription" offline_capable: false market_region: "US" platforms: "iOS & Android" app_last_updated: "2025-09-24" report_date: "2026-06-11" last_verified: "2026-06-11T12:55:37.969Z" report_version: "2.9.8" total_reviews: 25 overall_rating: 4.13 sentiment: "Mixed" sentiment_score: 55 confidence: "low" confidence_score: 0.6 top_praise_theme: "Comprehensive service management features allow users to coordinate dispatch and invoicing within one interface" top_complaint_theme: "Technical failures during account access and image uploads prevent users from utilizing core features" review_sample_size: 8 total_review_count: 8 analyzed_review_count: 8 data_age_days: 20 momentum_velocity: "zombie" intelligence_version: 5 nemesis: "Tody" competitor_count: 11 tags: ["business", "subscription", "mixed sentiment", "mobile app", "app review", "app analysis", "homeowners", "landlords", "seeking"] canonical_url: "https://marlvel.ai/intel-report/business/super-pro-hellosuper-com" license: "CC-BY-NC 4.0" content_version: "v2" --- # Super Pro (hellosuper.com) App Audit ## TL;DR {#tldr} - **Category**: Business · Subscription - **Signal**: Rating 4.13 · Sentiment Mixed - **Recent focus**: Technical failures during account access and image uploads prevent users from utilizing core features (top complaint) · Comprehensive service management features allow users to coordinate dispatch and invoicing within one interface (top praise) > **TL;DR:** Super Pro (hellosuper.com) is a business app by Super Home, Inc., rated 4.13/5 by 25 users, with Mixed user sentiment (55/100), available on iOS & Android. > > **Marlvel.ai App Intelligence** — Independent analysis. US Market. No publisher influence. > **Key Insight:** Super Pro (hellosuper.com) shows Mixed sentiment (4.13/5 from 25 reviews) — users praise comprehensive service management features allow users to coordinate dispatch and invoicing within one interface but report issues with technical failures during account access and image uploads prevent users from utilizing core features. ## Quick Facts | Fact | Value | | :--- | :--- | | **Rating** | 4.13/5 (25 reviews) | | **User Mood** | Mixed | | **Category** | Business | | **Developer** | Super Home, Inc. | | **Pricing** | Subscription | | **Platforms** | iOS & Android | | **Confidence** | Low (0.6/1.0) | | **Data Age** | 0d | ## Metadata & Market Performance - **Publisher:** Super Home, Inc. - **Category:** Business - **Target Audience:** Homeowners and landlords seeking predictable maintenance costs and streamlined, tech-enabled home repair services. - **Platforms:** iOS & Android - **Version Audited:** 2.9.8 - **Audit Date:** 2026-06-11 - **Signal Count:** 8 reviews analyzed - **Confidence:** Low (0.6/1.0) - **App Store ID (iOS):** 1077937299 - **Bundle ID:** com.hellosuper.SuperPro - **Google Play ID:** com.hellosuper.proapp - **Performance Trend:** Mixed - **Data Window:** Analysis based on signals collected up to 2026-06-11 ## Executive Snapshot **What it is:** Super Pro is a field service management app for service technicians to handle dispatch, navigation, and job resolution on iOS and Android. **Why users hire it:** Technicians hire the app to consolidate fragmented service call data into one interface, reducing the mental load of managing complex home maintenance workflows. ## App DNA (Features & Intent) - **[Differentiator] Maintenance Marketplace:** On-demand booking for non-warranty home services * *User Intent:* Users expect intelligent, adaptive experiences that learn from their behavior. - **[Standard] Full-Cycle Job Workflow:** End-to-end management of service calls from dispatch to resolution - **[Differentiator] Subscription-Based Home Care:** Recurring coverage for home systems with predictable copays * *User Intent:* Users seek enhanced value through premium features. ## Market Position {#market-position} Super Pro maintains a 4.2 rating on iOS and 4.07 on Android, serving as a niche utility for field service management. The low review volume relative to the category suggests a specialized user base that is currently sensitive to the recent login and upload regressions. ## Monetization Strategy - **Model:** Subscription - **Tiers:** Simple plan, Signature plan, Lux plan - **Analysis:** Subscription model anchored by a $75 standard copay per service call. ## 🟡 User Sentiment (Low Confidence: 8 of 8 reviews analyzed) {#user-sentiment} - **Overall Rating:** 4.13/5 - **Platform Split:** iOS 4.2/5 (10 ratings) | Android 4.1/5 (15 ratings) - **Overall Sentiment:** Mixed ### Top Praises - **Comprehensive service management features allow users to coordinate dispatch and invoicing within one interface** ### Top Complaints (Impact Areas) - **Technical failures during account access and image uploads prevent users from utilizing core features** ## SWOT Analysis {#swot} **Core Strengths:** - Subscription model creates recurring revenue and high switching costs - Integrated workflow reduces operational friction for field technicians **Critical Frictions:** - Technical failures during account access - Inability to upload photos post-update - Poor warranty support reputation **Growth Levers:** - Expand B2B partnerships via maintenance marketplace - Integrate wearable tech for hands-free dispatch **Market Threats:** - Tody's gamified retention loop - FieldAware's deep ERP integration capabilities - Rising user churn due to login instability ## Recent Changes (v4 → v5) {#recent-changes} The app sentiment score improved slightly, though the core technical issues regarding account access and media uploads remain the primary drivers of user churn risk. **Overall trend**: Mixed **Compared at**: 2026-06-11 ### High-impact changes - **[Improved] Sentiment score recovery** (sentiment) — Sentiment score: 50 → 55. ### Medium-impact changes - **[Added] Technical weakness granularity** (swot) — Weaknesses expanded to explicitly list 'Technical failures during account access' and 'Inability to upload photos post-update' as separate items. - **[Added] Churn threat identification** (swot) — Added 'Rising user churn due to login instability' as a specific threat to the platform. ## Rivals Landscape {#rivals} > Competitive positioning identified by AI analysis of app features, category, and market signals. ### Super Pro (hellosuper.com) vs Tody — Head to Head - **[Tody](https://marlvel.ai/intel-report/productivity/tody)** by LoopLoop: Tody competes for the same user attention by gamifying household maintenance and task tracking, directly challenging Super Pro's utility-focused workflow. - **Key differences:** - Leverages a highly addictive gamification loop with a mascot to drive daily user engagement - Indicator-based cleaning triggers provide a more intuitive visual status than Super Pro's job lists - Massive user base and review volume create a strong social proof barrier to entry - **Where Super Pro (hellosuper.com) wins:** - ✅ Integrated professional dispatch and resolution workflow for service-based field operations - ✅ Direct communication channels between the service professional and the end customer - **Where Tody wins:** - ❌ Superior user retention through gamified task tracking and visual progress indicators - ❌ Massive community-driven data set and high-frequency engagement metrics - **Verdict:** Super Pro should focus on deepening its professional B2B utility while potentially adopting Tody's visual progress indicators to improve user satisfaction. ### Contenders (Strong Challengers) - **[FieldAware Mobile](https://marlvel.ai/intel-report/business/fieldaware-mobile)** by FieldAware: FieldAware is a direct competitor in the field service management space, offering robust ERP integrations for enterprise clients. - Deep ERP integration capabilities allow for seamless data flow between field and back-office systems - Smart scheduler automates complex resource allocation that Super Pro currently handles manually - **[TotalAccess Mobile](https://marlvel.ai/intel-report/business/totalaccess-mobile)** by BI Incorporated: This app targets the operational management of field personnel, overlapping with Super Pro's dispatch and monitoring capabilities. - Advanced predictive analytics suite provides deeper operational insights than Super Pro's current reporting - Zone creation and GPS mapping features offer more granular control over field personnel locations - **[Optii](https://marlvel.ai/intel-report/business/optii)** by Optii Solutions Pty Ltd: Optii competes by automating job assignments and routing, directly impacting the efficiency of service professionals. - Predictive routing algorithms optimize travel time for attendants more effectively than manual dispatch - Integrated chat functionality keeps all job-related communication within the context of the task - **[FMX Work List](https://marlvel.ai/intel-report/business/fmx-work-list)** by Facilities Management Express, LLC: FMX targets the same facilities management and field service audience with a focus on equipment-specific maintenance workflows. - QR code equipment access allows for faster, more accurate asset identification in the field - Offline mode ensures critical work continues in environments with poor cellular connectivity ### Peers (What They Do Better) - **[Betterworks](https://marlvel.ai/intel-report/business/betterworks)** by BetterWorks Systems Inc: Betterworks focuses on goal tracking and performance, which competes for the management attention of the same business owners. - AI-driven HR insights help managers align field performance with broader company objectives - OKR tracking provides a structured framework for measuring business success beyond job completion - **[CalendarBridge](https://marlvel.ai/intel-report/productivity/calendarbridge)** by Cal Bridge Inc: CalendarBridge competes for the scheduling and time-management aspect of the service professional's day. - Real-time syncing across multiple platforms ensures no scheduling conflicts for busy professionals - AI scheduling assistant proactively suggests optimal time slots based on user availability - **[Mainsail](https://marlvel.ai/intel-report/business/mainsail)** by Beghou Consulting: Mainsail provides business-level decision intelligence and compliance controls that overlap with the management side of Super Pro. - Configurable modules allow businesses to tailor the app to specific commercial data management needs - Decision intelligence features provide actionable insights rather than just raw job data - **[GeoSafe Mobile](https://marlvel.ai/intel-report/productivity/geosafe-mobile)** by GeoSafe Inc.: GeoSafe shares the same operational focus on field safety and unified command, relevant to service-heavy workflows. - Live weather radar integration provides critical safety context for field professionals working outdoors - CAD interoperability allows for direct data exchange with emergency dispatch systems ### New Kids on the Block (What's Innovative) - **[DailyBox](https://marlvel.ai/intel-report/productivity/dailybox)** by Anna Adamska: DailyBox enters the space with a focus on real-time list sharing and order-specific organization for mobile users. - Order-specific organization allows for better management of parts and inventory during service calls - **[LifeFlow (ffa4bc)](https://marlvel.ai/intel-report/lifestyle/lifeflow-ffa4bc)** by WHITNEY SIMMONS ESTEP: LifeFlow is a new entrant focusing on cognitive offloading and task management, potentially capturing the personal productivity of service pros. - Focuses on cognitive offloading to reduce mental fatigue for users managing complex daily schedules ## What's New - **Latest (v2.8.0, 7 months ago):** General bug fixes and performance improvements. ## App Momentum (Zombie) {#momentum} - Shipped first U.S. patent technology strategy. - Latest release focused on stability. > **Cadence:** 2 total versions · 0 majors in last 6 months · 231 days since last update · 1 days avg between updates ## The "So What?" (Strategic Takeaway) {#so-what} Super Pro (hellosuper.com) is an established business app that is available. With a 4.13/5 rating from 25 reviews, it shows polarized user reception. > **Bottom Line:** Super Pro provides a necessary utility for field service management, but the current technical instability in the latest version threatens to drive users to more reliable competitors, so the PM must prioritize core stability over new feature expansion. **Best for:** Homeowners and landlords seeking predictable maintenance costs and streamlined, tech-enabled home repair services. ### PM Action Plan (Next Best Moves) - [ ] [INVEST] [HIGH IMPACT] Rebuild account access and image upload logic because login errors are the top-reported blocker → stabilize daily active usage — *Login and upload failures are the primary complaints in the latest sentiment data.* _(trade-off: deprioritize Pause the maintenance marketplace expansion to prioritize core app stability.)_ - [ ] [MAINTAIN] [MEDIUM IMPACT] Audit warranty support fulfillment because poor service experiences drive negative brand sentiment → protect long-term renewal rates — *Negative feedback regarding warranty support reliability is impacting brand reputation.* _(trade-off: deprioritize No major lever displaced; utilize existing customer success capacity.)_ ### Feature Gaps vs Competitors - Gamified task tracking (available in Tody) - Deep ERP integration (available in FieldAware) - Predictive routing algorithms (available in Optii) ### Outlook: Mixed The field service management market is consolidating around tools that offer high reliability and automated routing. Super Pro is currently exposed due to technical instability, and the PM must stabilize the core workflow to prevent users from migrating to competitors like FieldAware or Optii. - 🔴 Technical regressions in the latest version (account access, image uploads) drive user frustration, which risks long-term churn to more reliable field-service tools. - 🟢 The issuance of a U.S. patent for the technology strategy indicates active investment in the platform's core intellectual property rather than maintenance-only status. ## Key Metrics Summary | Metric | Value | | :--- | :--- | | Overall Rating | 4.13/5 | | Total Reviews | 25 | | Sentiment | Mixed (55/100) | | Confidence | Low | | Pricing Model | Subscription | | Platforms | iOS & Android | | Key Features | 3 analyzed | | Trend | Mixed | | Outlook | Mixed | ## Competitor Comparison | App | Rating | Sentiment | Developer | | :--- | :--- | :--- | :--- | | **Super Pro (hellosuper.com)** (this app) | 4.13/5 | Mixed | Super Home, Inc. | | [LifeFlow (ffa4bc)](https://marlvel.ai/intel-report/lifestyle/lifeflow-ffa4bc) | N/A/5 | N/A | WHITNEY SIMMONS ESTEP | | [TotalAccess Mobile](https://marlvel.ai/intel-report/business/totalaccess-mobile) | 4.6/5 | N/A | BI Incorporated | | [GeoSafe Mobile](https://marlvel.ai/intel-report/productivity/geosafe-mobile) | 4.7/5 | Excited | GeoSafe Inc. | | [FMX Work List](https://marlvel.ai/intel-report/business/fmx-work-list) | 3.8/5 | Mixed | Facilities Management Express, LLC | | [CalendarBridge](https://marlvel.ai/intel-report/productivity/calendarbridge) | 4.5/5 | N/A | Cal Bridge Inc | ## Company Profile - **Developer:** Super Home, Inc. - **Website:** [https://www.hellosuper.com](https://www.hellosuper.com) - **Social:** [Instagram](https://www.instagram.com/hellosuperposts) · [Facebook](https://www.facebook.com/HelloSuper) · [X/Twitter](https://twitter.com/hellosuper) · [YouTube](https://www.youtube.com/channel/UCm3XXOk3dNdzTp2DvIYR9Ng) · [LinkedIn](https://www.linkedin.com/company/super-hellosuper) ## Data Sources & Links - **App Store:** [View on Apple Store](https://apps.apple.com/us/app/super-pro-hellosuper-com/id1077937299?uo=4) - **Google Play:** [View on Google Play](https://play.google.com/store/apps/details?id=com.hellosuper.proapp&hl=en&gl=us) - **Dev Site:** [Official Website](https://www.hellosuper.com) - **Sources:** Developer website content, About us / company information, App store metadata, User reviews. ## Related Intel Reports - [*LifeFlow (ffa4bc)*](https://marlvel.ai/intel-report/lifestyle/lifeflow-ffa4bc) (WHITNEY SIMMONS ESTEP) — N/A Rating | N/A Sentiment - [*TotalAccess Mobile*](https://marlvel.ai/intel-report/business/totalaccess-mobile) (BI Incorporated) — 4.6/5 Rating | N/A Sentiment - [*GeoSafe Mobile*](https://marlvel.ai/intel-report/productivity/geosafe-mobile) (GeoSafe Inc.) — 4.7/5 Rating | Positive Sentiment - [*FMX Work List*](https://marlvel.ai/intel-report/business/fmx-work-list) (Facilities Management Express, LLC) — 3.8/5 Rating | Mixed Sentiment - [*CalendarBridge*](https://marlvel.ai/intel-report/productivity/calendarbridge) (Cal Bridge Inc) — 4.5/5 Rating | N/A Sentiment - [*Mainsail*](https://marlvel.ai/intel-report/business/mainsail) (Beghou Consulting) — 5.0/5 Rating | N/A Sentiment - [*FieldAware Mobile*](https://marlvel.ai/intel-report/business/fieldaware-mobile) (FieldAware) — 2.6/5 Rating | Negative Sentiment - [*DailyBox*](https://marlvel.ai/intel-report/productivity/dailybox) (Anna Adamska) — N/A Rating | N/A Sentiment - [*Betterworks*](https://marlvel.ai/intel-report/business/betterworks) (BetterWorks Systems Inc) — 3.6/5 Rating | Negative Sentiment - [*Tody*](https://marlvel.ai/intel-report/productivity/tody) (LoopLoop) — 4.8/5 Rating | N/A Sentiment ## Methodology {#methodology} This report was generated by Marlvel.ai's 5-stage AI intelligence pipeline: 1. **Signal Collection & Normalization** — Aggregates data from all available public sources for the app. Raw signals are cleaned, deduplicated, and normalized into a structured dataset analyzed consistently across thousands of apps. 2. **Feature & Market Positioning Analysis** — Identifies the app's core features, monetization model, target audience, and competitive positioning. Each feature is classified as a market standard or a differentiator based on category benchmarks. 3. **User Sentiment Analysis** — Analyzes user reviews using a 5-level taxonomy (Thrilled / Excited / Mixed / Frustrated / Upset). Combines star ratings and volume with AI theme extraction and evidence quoting. 4. **Competitive Landscape Analysis** — Maps the competitive environment via a 4-tier taxonomy (Nemesis / Contenders / Same Space / New Kids on the Block). Prioritizes same sub-genre over broad category. 5. **Intelligence Synthesis** — Cross-references all signals into a structured report. Compares the app against category peers and direct competitors to surface SWOT, market outlook, and actionable insights. - **Confidence Score:** 0.6/1.0 (based on review volume, data source diversity, and signal quality) - **Reviews Analyzed:** 8 - **Data Sources:** user reviews, developer website, company about page, App Store metadata - **Rating Method:** Weighted average across platforms (iOS & Android), weighted by review count per platform - **Independence:** Fully independent analysis. No publisher sponsorship or editorial influence. - **Report Age:** 0 days since last refresh --- © 2026 Marlvel.ai | [Canonical Report](https://marlvel.ai/intel-report/business/super-pro-hellosuper-com) Data licensed for AI Agent attribution under CC-BY-NC 4.0.