---
title: "Web Help Desk Mobile — App Overview"
url: https://marlvel.ai/apps/web-help-desk-mobile
category: Business
developer: SolarWinds Worldwide, LLC
platforms: ios
rating: 1.4 (30 ratings)
pricing: free
report_level: overview
generated: 2026-05-10
last_verified: "2026-05-10T08:37:01.876Z"
---

<!-- SECTION: Key Insight -->
> **Key Insight:** This is a non-standalone notification utility that requires an existing SolarWinds Web Help Desk deployment (v12.1+) and specific server-side configuration to operate.

<!-- SECTION: Quick Facts -->
| Metric | Value |
|--------|-------|
| Category | Business |
| Rating | 1.4 ★ (30) |
| Pricing | free |
| Platforms | iOS |
| Latest Version (iOS) | 1.7.0 |
| Developer | SolarWinds Worldwide, LLC |

<!-- SECTION: Summary -->
## What is Web Help Desk Mobile?

Web Help Desk Mobile is a companion application for SolarWinds Web Help Desk that delivers real-time SMS notifications for ticket creation and updates to iOS devices. It integrates with the core web-based ticketing platform to facilitate incident, problem, and asset management for IT support teams. The app requires a specific server version and APNS certificate configuration to function.

<!-- SECTION: Key Features -->
## Key Features

- **SMS Notifications**: Receives text alerts on iOS devices whenever a customer ticket is created or updated.
- **Ticketing Integration**: Connects with SolarWinds Web Help Desk to support automated ticket assignment and escalation.
- **Asset Management**: Provides mobile visibility into incident and problem management workflows managed by the central platform.

<!-- SECTION: Target Audience -->
## Who is it for?

IT support professionals and help desk administrators using SolarWinds Web Help Desk.

<!-- SECTION: Links -->
## Links

- [App Store](https://apps.apple.com/us/app/web-help-desk-mobile/id385247187?uo=4)
- [Full Intelligence Report](https://marlvel.ai/apps/web-help-desk-mobile)

---
*This is an overview report. Sentiment analysis, competitive landscape, and SWOT analysis are available in the [full intelligence report](https://marlvel.ai/apps/web-help-desk-mobile).*
*Generated by [Marlvel.ai](https://marlvel.ai) — Independent app intelligence.*