---
source: marlvel.ai
type: app_intelligence_section
content_version: "v2"
section_slug: "sentiment"
section_label: "User Sentiment"
section_anchor: "#user-sentiment"
app_name: "Yelp for Business App"
bundle_id: "com.yelp.bizapp"
parent_report: "https://marlvel.ai/api/llm/apps/business/yelp-for-business-app"
canonical_url: "https://marlvel.ai/apps/yelp-for-business-app#user-sentiment"
license: CC-BY-NC-4.0
citation: "Marlvel.ai — Yelp for Business App User Sentiment (section of intelligence report)"
---

## 🔴 User Sentiment (High Confidence: 32,217 reviews) {#user-sentiment}
- **Overall Rating:** 3.93/5
- **Platform Split:** iOS 4.0/5 (20,438 ratings) | Android 3.8/5 (11,779 ratings)
- **Overall Sentiment:** Frustrated

### Top Praises
- **Ease of Use** | *Evidence:* "Easy to navigate and a useful tool for a business owner"
- **Lead Generation** | *Evidence:* "Huge views and leads in a sport amount of time!"

### Top Complaints (Impact Areas)
- **Poor Lead Quality and ROI** | *Evidence:* "I have been on yelp biz for 2 years as a business owner and yet I have not received a single lead."
- **Aggressive Sales and Billing Practices** | *Evidence:* "They just steal your money for nothing just fake leads and they call you everyday non stop"
- **Review Manipulation** | *Evidence:* "Yelp has taken every good review of mine down. Maybe if I paid for their services maybe they would allow for it to stay."