---
title: "Zendesk Chat — App Overview"
url: https://marlvel.ai/intel-report/business/zendesk-chat
category: Business
developer: Zendesk
platforms: ios, android
rating: 3.3 (4.5K ratings)
pricing: free
report_level: overview
generated: 2026-04-20
last_verified: "2026-04-20T12:55:09.723Z"
---

<!-- SECTION: Key Insight -->
> **Key Insight:** While the app offers essential mobile support features, users frequently report significant technical instability, login issues, and a lack of recent feature updates.

<!-- SECTION: Quick Facts -->
| Metric | Value |
|--------|-------|
| Category | Business |
| Rating | 3.3 ★ (4.5K) |
| Pricing | free |
| Platforms | iOS, Android |
| Latest Version (iOS) | 1.22.0 |
| Latest Version (Android) | 1.26.0 |
| Developer | Zendesk |

<!-- SECTION: Summary -->
## What is Zendesk Chat?

Zendesk Chat is a mobile live chat solution designed for businesses to manage customer support and lead engagement on the go. It integrates with the Zendesk ecosystem to provide real-time visitor monitoring, agent-to-agent collaboration, and push notifications for incoming messages.

<!-- SECTION: Key Features -->
## Key Features

- **Visitor Monitoring**: Allows agents to view real-time website traffic, recent page visits, and past chat history.
- **Push Notifications**: Provides alerts for incoming customer messages to ensure no inquiries are missed.
- **Agent Collaboration**: Facilitates internal communication through agent-to-agent chats.
- **Shortcuts**: Reduces typing time and improves response speed by using pre-defined message templates.

<!-- SECTION: Target Audience -->
## Who is it for?

Customer support teams and sales professionals using the Zendesk platform to manage visitor interactions.

<!-- SECTION: Links -->
## Links

- [App Store](https://apps.apple.com/us/app/zendesk-chat/id549057844?uo=4)
- [Google Play](https://play.google.com/store/apps/details?id=com.zopim.android&hl=en&gl=us)
- [Full Intelligence Report](https://marlvel.ai/intel-report/business/zendesk-chat)

---
*This is an overview report. Sentiment analysis, competitive landscape, and SWOT analysis are available in the [full intelligence report](https://marlvel.ai/intel-report/business/zendesk-chat).*
*Generated by [Marlvel.ai](https://marlvel.ai) — Independent app intelligence.*