---
source: marlvel.ai
type: app_intelligence_section
content_version: "v2"
section_slug: "sentiment"
section_label: "User Sentiment"
section_anchor: "#user-sentiment"
app_name: "Zendesk Support"
bundle_id: "com.zendesk.agent.appstore"
parent_report: "https://marlvel.ai/api/llm/apps/business/zendesk-support"
canonical_url: "https://marlvel.ai/apps/zendesk-support#user-sentiment"
license: CC-BY-NC-4.0
citation: "Marlvel.ai — Zendesk Support User Sentiment (section of intelligence report)"
---

## 🔴 User Sentiment (High Confidence: 49 of 49 reviews analyzed) {#user-sentiment}
- **Overall Rating:** 3.56/5
- **Platform Split:** iOS 4.5/5 (4.2K ratings) | Android 3.0/5 (7.8K ratings)
- **Overall Sentiment:** Frustrated

### Top Praises
- **Mobile accessibility allows team members to manage support tickets while away from their primary workstations**

### Top Complaints (Impact Areas)
- **Frequent application crashes and unresponsiveness force users to repeatedly restart the software to perform basic tasks**

### Top Requests (What Users Want)
- **Dark mode implementation is requested to improve visual comfort during extended periods of ticket management**

<!-- /section:sentiment -->
<!-- section:swot -->